6/10 Okay
Kristin W., Platteville, WI
20 Mar 2024
Liked: Location, listing accuracy
Disliked: Communication
Great house, but pool wasn't working.
This home has an excellent layout and is close to groceries, gas, restaurants, etc. The beds were very comfortable. We liked that there was a bathroom for every bedroom. The backyard is very private, and the lake is so calming. Two kayaks were provided.
Regarding the pool, the jets seemed to not be working, and the water was murky. Pool maintenance came and when asked, told me the jets and heat weren't working and the filter was clogged. He stated that there were a lot of problems with it the previous week. Parts needed to be ordered, but they wouldn't be there until our stay was over. The hot tub was too dirty to use.
Instructions would have been helpful regarding when to expect pool maintenance, garbage pickup, starting the cooktop range, local attractions, etc. Pool maintenance arrived unannounced.
I communicated with the property manager on a number of occasions. Response was typically in a timely manner. When I asked if there was a grill, she made sure there was one before we arrived.
Also, this home is for sale. The property owner told me this the day we were expected to arrive and that we would have 24 hours notice if there was going to be a showing.
Regarding the pool situation, I did ask for a partial refund, and after several days now, have not heard back regarding my request. Didn't get the value we expected.
This home has awesome potential. If it weren't for the pool and hot tub situation, we would have had a much better experience.
Kristin W.
Stayed 9 nights in Mar 2024