6/10 Okay
Caroline A.
1 Dec 2023
Liked: Cleanliness, location, listing accuracy
Disliked: Communication
Awesome place, management needs work
This apartment is cozy and comfortable, located in a funky Athens neighborhood. It's well-stocked and nicely renovated. My only complaint is that there wasn't always enough hot water for even one shower. But other than that, it was great.
However, communication with the management company was the worst I've ever experienced. They called this "growing pains" and hopefully that's true, but I thought I'd briefly describe the saga here.
When I replied to emails MPM sent me both through VRBO and regular email, they got returned as undeliverable. I don't know what the issue is with VRBO, but MPM somehow misspelled the return address in their own email. When I went to MPM's own website for vacation rentals, the phone number listed was (123) 456-7890! (I pointed this out to them and now now it has a real number.)
Even more troubling, they lost the rental agreement that I signed when I booked the apartment, but never apologized or even acknowledged this, just insisted that I sign another one. (I even sent a PDF of the first one.) I was also required to submit a photo of my driver's license when I signed the first rental agreement. If I'm a victim of identity theft in the near future, I won't be surprised.
The instructions to get into the apartment had two errors: the driving directions (left vs. right turn) and the directions to use the keypad on the door (to unlock, DON'T press the key icon after you put in the code).
So, LOTS of stress beforehand, but the stay was lovely.
Caroline A.
Stayed 6 nights in Nov 2023
