4/10 Poor
Mark B.
12 Aug 2024
Disliked: Cleanliness, check-in, location, listing accuracy
Not as Advertised
The pool area was nice enough and the owner came across as a nice enough guy who is working hard to fix the place up and manage the property by himself. However, I feel mislead by this whole experience.
The property listing is inaccurate. Listed as 2 bathroom but is really only 1 full bath plus 1/2 bath with no shower / tub. Listed as 3 bedrooms but is only 2 bedrooms plus loft. Also, very odd that one of the beds was located in the kitchen / dining area. The unit is also in the middle of being refurbished which is not mentioned in the listing.
Instead of sending pre-arrival instructions and a lock-box code or other info about how to enter the unit; the owner indicated he would be on-site upon arrival. In fact, the host was on-site for 2-3 hours upon arrival cleaning up and doing some minor repairs.
I would not have knowingly rented this place to bring my family to if we knew it was in the middle of being refurbished and did not include the amenities highlighted on the listing. One shower for 7 people was not as advertised and is not acceptable.
I was also unhappy about being surprised a few days before arrival to learn about a house cleaning and pool cleaning fees that were not included in the VRBO pricing when I booked the place. I went along with it to avoid a hassle, but was annoyed to find out the owner did not hire a professional pool cleaning service or professional house cleaning service with these supplemental fees.
Mark B.
Stayed 2 nights in Aug 2024
