2/10 Terrible
Krista + Phillip R., Illinois, USA
6 Mar 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Listing Should Say 4-Wheel Drive Vehicle Required
When you travel around Costa Rica, every attraction in the mountains says "4 wheel drive recommended". They're covering your you-know-what. We drove 1000 km all over the mountains and did plenty of roads that said "4 wheel drive recommended."
So, when I booked and saw that I figured it was just another butt-covering. The listing should say "REQUIRED."
We had a high clearance, front wheel small SUV. We drove about a third of the way down the road when we realized we better not go further. Some ticos (locals) actually came out to stop us from going further. They also had to help us get back up the hill by pushing and giving recommendations of what part of the road to use.
Once out of that situation we had to find another place to stay and dark was falling.
When I booked the place it simply said "4-wheel drive recommended." After they had one guest not make it and write a bad review I believe they added "HIGHLY" but I had already booked and did not see that change.
I told the host it should say "required" and he said that they can drive 2-wheel vehicles up that hill. Well goody for them. I don't know what kind of 2-wheel drive (ie. horse power, weight, etc.) The fact is that we couldn't and we never stayed there and I feel they should refund my money.
I am a 5 star VRBO host for 5 sm=years. Anytime a guest has a problem I find some way to compensate them and make things right. He should to if he wants to be a good businessman. VRBO wouldn't help either.
Krista + Phillip R.
Stayed 1 night in Feb 2024
