4/10 Poor
Veronica H.
22 Apr 2024
Liked: Location
Disliked: Cleanliness, communication, listing accuracy
Bait and Switch
We were not given the opportunity to stay in the unit we booked, due to a licensing issue. The unit we were put in was not the one we booked, nor the one we were assured to be switched to (which was a penthouse corner unit) Our unit was small, dingy, unclean, with burned out light bulbs throughout. The mechanism for pulling out the hide a bed was broken, and the bed that pulled out was filthy, with trash and food underneath the bed part and dirt and food debris on the upholstery. There was not enough coffee grounds to make even 1 pot, with no filters. We booked for 3 nights! There were no top sheets on the beds, just a fitted sheet, then the comforter. Not sure if the comforters were washed. The balcony glass railing had some kind of whitish stuff sprayed/splashed all over it...just gross!! The beds had food debris, trash, and crumbs under them...the whole place just felt unclean. We were not provided with a parking pass, which we were assured we would get. We were not offered a price adjustment for the switch from the beautiful 2 bedroom 2 bathroom unit we booked. Just snarly messages from the host who said we should have cancelled and stayed elsewhere if we weren't happy. She admitted to cancelling someone else's booking to switch us to the unit she moved us to. I have filed a complaint with Vrbo, and hope they can restore my faith in this booking app. We were very unhappy with "Carly" and her unit.
Veronica H.
Stayed 3 nights in Apr 2024
