Cozy, Well-Furnished Studio

By way of clarification, though Kerstyn had to hurry at the end, she did have all the information she needed to check in two days before her arrival. The carpet is a beautiful carpet which is cleaned regularly. But it is white and just one guest that comes in after it is cleaned can leave stains. Sheets never have more than about 8 months use before they are replaced. Nobody has mentioned any stains before. They will be replaced shortly.

Thanks Janet. We try to keep all the amenities in good shape. Glad you enjoyed your time there.

I am especially appreciative of Tyler's review because the AC had failed just before Tyler arrived and was replaced the day that he left. I called him when I found out about this, and to say that he was understanding would be an understatement. I would recommend him to any host!

Thanks, Emily, for your review. I'm sorry about the internet. Unfortunately it seems the provider is having the same problem finding enough employees as many other businesses are. However, they did get to our condo a couple of days after you left and it is now working again. It seems as though the modem/router which they installed when they took over servicing our entire development was inadequate to handle the higher speed they were sending, so they replaced it with a new unit. Now I have to tell everyone to whom I've already sent instructions a new name and password. Ugh! Ralph Update--Hawaiian Telecom did get to the condo three days after you left and replaced the modem/router. It seems the equipment they originally installed there was not capable of handling the higher speed internet service that was being sent. It, of course, makes me wonder why they installed it in the first place. LOL

Rarely do we have a guest whom we wouldn't host again, but this is the third of over 1500 guests we have had. The review from the guest who immediately preceded Laura said of our studio, "comfortable, clean, quiet, squeaky clean bathroom, spotless furniture and linens, matches the description." The guest who followed her said simply, "Fantastic." Some specifics: Linens are, of course, laundered after every guest. They are always replaced with less than a year's use. The "old, faded and stained towels" were bought earlier this year and are replaced every year. The white carpet is very high quality and very expensive, but it is white. Unfortunately too many guests don't remove their shoes when they enter, as they are asked to do, and leave stains. However, the carpet is professionally cleaned every three months and always looks very clean afterwards. It was already scheduled to be cleaned just a few days after Laura left. She, by the way, said she was not removing her shoes, thus adding to what she was complaining about. The glass top of the lanai table was a casualty of the new roof that had just been put on the building. A new one is ordered but comes from the mainland. Old pictures? We should update them. Since they were taken we have repainted the studio, put in new drapes, a new table and two chairs, a new end table, the newer white carpet, a new minisplit AC system, etc. I offered to have our cleaner make a special trip but heard nothing back from her.

This is one of only four guests of the 1500 we have hosted that we would never allow back. We never heard a word of complaint from her until after she left when she wanted a full refund. Cockroaches? We send directions telling guests that all condos in the development are sprayed regularly but it is the tropics and insects can get in. But if so, guest should call us and a special spray will be done within 24 hours. Nobody complained before she came. She never called. Spray was done the day after her complaint and no complaints since. By the way when she left she left a bag of trash right in front of the front door--open invitation for roaches to enter. Linens were laundered before her arrival and were almost new. Guest complained there weren't enough towels-4 bath towels, 4 hand towels and 4 face clothes, all brand new, not enough for two people? Complained there was blood on the tile floor, but floor was scrubbed before her arrival. Carpet did have stains-it's white and too many guests aren't careful, but it is professionally cleaned every 3 months and was cleaned two weeks after she left. Guest complained the brand new AC that we just installed at a cost of $30,000 didn't work. Nonsense. Complained there wasn't enough silverware--service for 4 in a small kitchenette plus full set of knives. Drawers in the dresser didn't stick for anyone else. There is a small closet to hang clothes. Guest who came the day she left gave 5 stars across the board (see Airbnb review).

Thanks for staying with us and mentioning the comfortable bed--the most important item in any condo. Just a word of explanation to readers. We send directions to every guest telling them not to use their GPS once they arrive at the condo development because most of the time it takes them to the wrong unit. It shouldn't be confusing to find our unit because it is the very first one upon entering the condo development. But it happens repeatedly when people use their GPS instead of the directions we send.

Susan was a wonderful guest, so understanding when the AC malfunctioned and had to be replaced. I would welcome Susan back anytime and would recommend her to any other host.

Apparently Debra neither read our listing nor looked at the pictures. It is advertised as a studio with a kitchenette, not a full kitchen. The pictures show it quite accurately. I'm not sure what is awkward about the refrigerator since it is only one step away from the counter. When we remodeled the studio we chose to put in a larger refrigerator rather than the under the counter models other studios in Grand Champions have. That also gave more cabinet space. We provide guests with a variety of staples, including coffee, and ask them to replace things when they use them up rather than buying everything new and throwing half of it away when they leave. It saves our guests extra cost. But if they don't replace it, the next guest needs to buy some. It's the honor system. The tile is slippery? Of course, tile is slippery when it's wet. That's why we have a rug next to the bathtub so guests can dry off before getting the tile floor wet. Furniture sagging??? The furniture is common Hawaiian style furniture, rattan with puffy cushions. No, it isn't sagging. At least she recognized the bed was comfortable. It should be as it's a $3500 Tempurpedic mattress, typical of the quality we put into our unit. Expensive white carpet. Granite countertops in the kitchenette and bathroom. Shabby? Apparently she has never seen a shabby unit or she wouldn't have called ours shabby. The only things I can see in her review that are close to reality are the missing slat in the blind, which happened just before her arrival and which our handyman is replacing, and apparently the cleaner forgot to put soap out, though she admits there was plenty there. I'll check on the beach chairs when we are there in a few weeks. When we left there were three chairs all in good shape for a studio that only fits two guests. Nobody has indicated any problem with the chairs before. But there is a variety of beach gear: umbrella, chairs, towels, snorkel gear, cooler and boogie board. As far as a place to sit in the entryway goes, the only place a chair could be placed is not allowed by the Homeowner's Association. I can suggest a place that is closer to the beach for her next visit. It only costs a little less than twice as much as she paid and is half the quality.