Après-ski Northstar, Ski-in and Out, 10,600SF, 9BR

Thank you, Julie, for your wonderful feedback! I'm so glad our home suited your family's needs and that you enjoyed your stay. We appreciate your suggestions and look forward to welcoming you back for another memorable gathering!

Hey Steve, I'm sorry to hear about eh issue with the floor plan not fitting the group as well as desired. We do have the floor plan and details of each bedroom and bathroom situation broken down in the listing and are happy to review it with every group to ensure it fits. There are 6 bedrooms with attached private bathrooms, and 2 bedrooms that share a jack-n-jill style bathroom. The other two bedrooms have bathrooms just outside of them. One bunk room 3 bunk sets / 6 beds and the other room with a bunk bed set also has a king bed in it. All other bedrooms have California king beds in them. We apologize the home felt tired. Our team works very hard to keep kitchen and inventory stocked and refreshed, and the home in great shape and all amenities working. We recently repaired the steam shower which was out of order before we began managing the home, as well as both hot tubs and the outdoor fireplace. I'm reaching out privately for details on the issues, and hope to help however we can. Thank you again!

I apologize for the lack of supplies and the issues with the coffee pots and pillows Amber. I'm working with the team now to ensure there are more supplies in the home for every group, and address the coffee pot and pillow issues. We should have responded with more supplies when you were asking if there were more in the home. We truly apologize for the mistake, and will discuss this with the team involved. I'm going to private message you to see how we can make this right with you. Thank you again for staying, the feedback, and taking great care of the home.

Thank you for taking the time to share your feedback. We’re glad you found the home visually impressive and still had a great time — it truly is a special, one-of-a-kind property, and we care deeply about delivering a great experience to every group. Just before your arrival, we discovered a few issues, including one of the two hot tubs and a couple of fireplaces. Out of caution, we temporarily turned gas off at those fireplaces. The home still offered five working fireplaces along with the primary 8-person hot tub, which remained fully operational throughout your stay. Our service team carries out of order signs with them incase there is an issue at homes we manage. They also notify us so we can update you, which we failed to do, and truly apologize. We understand how amenities can influence a booking decision, and we proactively work to keep everything in top shape. Each of these items have since been repaired. Because guest comfort, quality, and fairness are important to us, we provided more than an industry standard refund for the inconveniences, in addition to moving schedules around to make a later checkout work for your team. This home is an exceptional retreat, and we take great pride in maintaining it. We appreciate the opportunity to clarify for future guests, and we’re glad everything is now back to perfect working order. Thank you again for your stay and for sharing your thoughts.