When we arrived we found that part of the stove didn't work, kitchen light didn't work, the back of the sink was badly rusted, and when putting on our own linens on the beds we found feses on the duvet cover and the mattress badly stained with urine,as was one of the twin beds, the screens were torn . The condo next door had a water pipe burst and part of our condo flooded, the maintence dept put all furniture from flooded bed room in the common area, and we had to listen to six large fans, and a commercial air dryer for a week, they tore up the mopboards and drilled holes in the wall to circulate air to dry out the drywall. After sever call and e-mails to Jenny she and her husband finally showed up and said what do you want us to do about it. I said we can't live like this and have family coming which we had to cancel. She offered us a house on the Lagoon which is a walk up my wife can't climb steps. Concerned that the first three days the furnace ran non stop and only got up to 71 d. I tried to get ahold of Jenny finally after sever attempts she said she would send a furnace repair man over which never happened. Also in the listing it said fully stocked Kitchen with a pantry the pantry was locked and Jenny argued with us saying they never advertised a panty. Evedentially she never has read the listings . In the end Jenny did give us a extra week due to the problems. We did deep cleaning when we were there and were told they had just had carpet cleaned why was there candy stuck to the twin bed room carpet and large black stains by one of the beds candy stuck to the floor and candy wrappers under the couch a pair of mens dirty underware under the couch. We were also told all sheets were new just for us, funny the sheets on the twin beds were stained and one had a couple holes in it.
Jenny needs to acquire some communications skills, even her repair man said it is impossible to reach her. With a few repairs this could be a beautiful condo. And we after all was said in done we enjoyed January and February there. Upon our departure we cleaned the Condo from top to bottom beds were made all duvets and pillow shams were clean , all towels, dishes ,stove and refrigerator , No need to have a cleaner come in it was 90% cleaner than when we arrived.If anyone doubts what we have stated we have pictures to prove everything, and in all the years we have come to Gulf Shores have never had this happen to us.
J.k.
Lansing, Mi.