Condo

2BD-Sleeps6- New Luxury Condo with Bird's Eye Views of the Smokies!

Photo gallery for 2BD-Sleeps6- New Luxury Condo with Bird's Eye Views of the Smokies!

Living area
Private kitchen
Private kitchen
Room
Room

Reviews

9.4 out of 10
Exceptional
2 bedrooms2 bathroomsSleeps 6

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Gym

Rooms & beds

2 bedrooms (sleeps 6)

Bedroom 1

1 King Bed

Bedroom 2

1 King Bed

Other 3

2 Double Sofa Beds

2 bathrooms

Bathroom 1

Bathroom 2

Spaces

Kitchen
Balcony

About this property

2BD-Sleeps6- New Luxury Condo with Bird's Eye Views of the Smokies!

Unit 302 at The Highlands of the Smokies is a brand-new luxury Smoky Mountain Vacation Condo Rental that is sure to be a hit with your friends and family. With top-of-the-line amenities and gorgeous views of Mount Le Conte & downtown Gatlinburg, you won’t want to leave! This gorgeous condo offers accommodations for up to 6 guests and is centrally located, just minutes from downtown Gatlinburg.

From the moment you enter this two-bedroom, two-bathroom luxury condo, you’ll be awestruck by the spectacular views of the Smokies coming in through the wall of windows. This condo features an open floor plan with comfortable sofas, a gas fireplace, floor-to-ceiling windows, with seating for 6 seats at the bar, a spacious kitchen, a private balcony (perfect for morning coffee or an evening wine down), and 9-10-foot-high ceilings.

Preparing a meal in this unit is as easy as 1-2-3. The kitchen has everything you could possibly need and more. Featuring a large granite countertop, modern lighting, stainless steel appliances, and ample counter space, it’s perfect for creating a culinary experience for you and your family/friends to enjoy.

This single-level vacation rental boasts two king bedrooms each with its own en suite bathroom. Each bathroom features a custom tile shower, and double vanities and the master includes a soaking tub.

Sit out on the private balcony chairs and relax in the crisp mountain air before you start your day. The balcony is equipped with comfortable seating to enjoy the mountain views and the Ober Mountain tram making its way up and down the mountain.

By choosing to stay with us, you unlock an incredible $1000.00 worth of complimentary activities, elevating your vacation experience to new heights. Every single day of your stay, you're treated to free tickets for some of the most sought-after attractions and activities in the area. Imagine the thrill of visiting Dollywood and Splash Country, or the adventure of a scenic ride on the Great Smoky Mountain Railroad. Discover the elegance of the Biltmore Estate or feel the rush of white-water rafting at the Nantahala Outdoor Center.

Your days can be filled with entertainment and excitement, from the dazzling performances at Pirates Voyage Dinner Show to the exhilarating rides at Rocky Top Coaster. Challenge your skills at Crave Golf Course, soar through the treetops at Adventure Park Zipline, or experience the unique attractions at Rowdy Bear and Ober Mountain. Capture breathtaking views on the Gatlinburg SkyLift, and enjoy family-friendly fun at Skyland Ranch.

Your evenings can sparkle with shows at Country Tonite and Grand Majestic, while you indulge your sweet tooth at Mad Dog's Creamery. For a touch of mystery, explore Alcatraz, or embrace the winter wonderland at Ober Mountain. Every moment of your stay promises unforgettable memories.

Enjoy shopping in the famous Great Smoky Arts and Crafts Community, where you will find artisan shops, galleries, and one-of-a-kind boutiques. If adventure is more your thing, head to the #1 most visited National Park in the world, where you will find endless hiking trails and outdoor activities. Highlands 302 is truly the ideal location for your family vacation in the beautiful Smoky Mountains and Gatlinburg, Tennessee.

The Resort Amenities include a beautiful outdoor pool, outdoor hot tub, community firepits with seating area, community grilling area, fitness center, conference room, and an on-site office/scenic lounge.

This rental comes with two parking passes.

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House Rules

Check in after 4:00 PM

Minimum age to rent: 23

Check out before 10:00 AM

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Children

Children allowed: ages 0–17

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Events

No events allowed

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Pets

No pets allowed

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Smoking

Smoking is not permitted

Important information

You need to know

Property # 3722614vb
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

About the area

Gatlinburg

Gatlinburg is home to this condo. Titanic Museum and Dolly Parton's Stampede Dinner Attraction are cultural highlights, and some of the area's popular attractions include Ripley's Aquarium of the Smokies and Anakeesta. Gatlinburg SkyPark and Wild Bear Falls Indoor Water Park are not to be missed.
Map
Gatlinburg, TN

What's nearby

  • Great Smoky Mountains National Park - 1 min walk - 0.0 km
  • Gatlinburg Scenic Overlook - 5 min walk - 0.4 km
  • Gatlinburg SkyBridge - 14 min walk - 1.2 km
  • Ripley's Aquarium of the Smokies - 3 min drive - 3.0 km
  • Gatlinburg SkyPark - 4 min drive - 3.7 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 69 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬6 min drive
  • ‪Sugarlands Distilling Co. - ‬6 min drive
  • ‪Puckers Sports Bar - ‬5 min drive
  • ‪Loco Burro Fresh Mex Cantina - ‬5 min drive
  • ‪Smith & Son Corner Kitchen - ‬6 min drive

Frequently asked questions

Does 2BD-Sleeps6- New Luxury Condo with Bird's Eye Views of the Smokies! have a pool?

Yes, this property has a pool. Pool types include heated pools.

Is 2BD-Sleeps6- New Luxury Condo with Bird's Eye Views of the Smokies! pet-friendly?

No, pets are not allowed at this property.

What time is check-in at 2BD-Sleeps6- New Luxury Condo with Bird's Eye Views of the Smokies!?

Check-in begins at 4:00 PM.

What time is check-out at 2BD-Sleeps6- New Luxury Condo with Bird's Eye Views of the Smokies!?

Checkout is at 10:00 AM.

Where is 2BD-Sleeps6- New Luxury Condo with Bird's Eye Views of the Smokies! located?

Situated in Gatlinburg, this condo building is 0.6 mi (1 km) from Gatlinburg Scenic Overlook and 2.3 mi (3.7 km) from Ripley's Aquarium of the Smokies. Gatlinburg SkyBridge and Ober Mountain are also within 3 miles (5 km).

Reviews

9.4

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 22 out of 27 reviews
Rating 8 - Good. 2 out of 27 reviews
Rating 6 - Okay. 1 out of 27 reviews
Rating 4 - Poor. 2 out of 27 reviews
Rating 2 - Terrible. 0 out of 27 reviews

10/10

Cleanliness

10/10

Check-in

10/10

Communication

10/10

Location

10/10

Listing accuracy

Reviews

From a partner site

10/10 Excellent

A guest from Locust Grove, Georgia

Everything perfect

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This place was beautiful and perfect all around. The view was AMAZING
Response from VrboOwner on 11 Mar 2026
Thank you so much for your review! Glad you enjoyed the condo and that it was perfect for you! We hope to see you again in the future!
From a partner site

10/10 Excellent

Jose R.

Picturesque Luxury Property

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This property is absolutely stunning and worth it for anyone looking to stay near Gatlinburg. The apartment is modern luxury with comfortable furniture and everything was spotless. The view is spectacular and floor to ceiling window in the living room overlooking Gatlinburg and the Smoky Mountains is breathtaking!
Response from VrboOwner on 21 Jan 2026
Your review was fantastic and we are so glad you chose to stay with us! Beyond thrilled that you enjoyed the stunning views and comfortable furniture. The breathtaking floor to ceiling views is one of our favorite features. We would welcome you back anytime!
From a partner site

10/10 Excellent

Bradley A.

The absolute best!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Wonderful stay! Clean, quiet, and beautiful views. Cannot ask for any better! Thank you!
Response from VrboOwner on 9 Sept 2025
Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and appreciated the cleanliness, peaceful atmosphere, and beautiful views. It was a pleasure having you, and we hope to welcome you back again soon!
From a partner site

10/10 Excellent

Wayne B.

Gorgeous condo

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our condo at the Highlands of the Smokies was the perfect vacation. Our condo was spacious, clean, and very comfortable. We had beautiful views Of the mountains. We enjoyed the pools and fitness center several times during our visit
Response from VrboOwner on 30 Sept 2025
We’re so glad your stay at the Highlands of the Smokies was the perfect vacation! It’s great to hear you enjoyed the condo, the views, and the amenities during your visit.
From a partner site

10/10 Excellent

Mike B.

Lovely property!!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Highlands was as lovely as described and photographed. Close to everything while also being far enough away from the hustle and bustle to allow for some quiet, peaceful relaxation. HIGHLY recommend - looking forward to a return visit soon!!
Response from VrboOwner on 7 Sept 2025
Thank you for your kind review. Yes, it is the perfect location! Glad you were able to have such a relaxing stay! We look forward to seeing you in the future.
From a partner site

10/10 Excellent

Jonathan W.

Enjoyable

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We enjoyed our stay at the Highlands of the Smokies. The view is spectacular. The room was beautiful and very spacious. We definitely will be back.
Response from VrboOwner on 31 July 2025
Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay at the Highlands of the Smokies and that the view and spacious room made it extra special. We look forward to welcoming you back on your next visit!
Verified

8/10 Good

Joseph C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

October stay

The stay was great! Would recommend it to any.
Stayed 2 nights in Oct 2024
From a partner site

10/10 Excellent

Janis M.

Best place in the smokies

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This condo was so beautiful and the Views are amazing. Everything is brand new. I recommend this place there is nothing else like it.
Response from VrboOwner on 24 May 2025
Thank you so much for your kind words and recommendation! We're thrilled to hear you enjoyed the condo and those breathtaking views. It’s wonderful to know the new furnishings and overall experience made your stay special. We hope to welcome you back again soon for another relaxing getaway!
From a partner site

10/10 Excellent

B N.

Plan on returning!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This was our first time to stay & we can’t say enough good things about enjoying this beautiful place. The views are some of the best we’ve seen of the mountains. Very peaceful & quiet. Beautiful decor and comfortable beds. I love their blankets so much that I ordered one :-). There was construction going on but it didn’t bother us.Would definitely recommend!
Response from VrboOwner on 5 Aug 2025
Thank you for your review. We are glad you enjoyed the peace and beauty of the mountains and were able to relax. We think the blankets are great too! We look forward to your next stay with us.
From a partner site

10/10 Excellent

Jeff L.

Very Luxurious and Reasonably Priced Stay in Gatlinburg

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I was looking for a more luxurious and modern vacation rental opposed to the regular cabin rental options in Gatlinburg and the Highlands did not disappoint! It had wonderful views, all high end appliances, amazing on suites, ect. I will not be staying anywhere else when I vacation in Gatlinburg from here on out. I found the pricing to be very reasonable and the booking was extremely simple. I highly recommend this place if you are searching for for something a little more upscale vs the average cabin rental, which are a dime a dozen around town.
Response from VrboOwner on 7 Sept 2025
Thank you so much for your outstanding review! Yes, we definitely stand out from the average cabin rental. We are glad we did not disappoint with our modern decor and appliances, not to mention the wonderful views! We would definitely love to have you back anytime!
From a partner site

10/10 Excellent

Deborah B.

Best ever

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Awesome!
Response from VrboOwner on 4 Jan 2025
Thank you for the excellent review. Glad you enjoyed your stay, and we hope to host you again in the future.
From a partner site

10/10 Excellent

David C.

The view was fantastic

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: When we walked into the condo, we were blown away by the view and the condo itself! We had a view of downtown and also the beautiful mountains, even the tram going up to Ober Gatlinburg. We have nothing negative to say.
Response from VrboOwner on 22 May 2025
We're thrilled to hear that you enjoyed the stunning views of downtown, the mountains, and even the tram to Ober Gatlinburg — it's truly a special sight. It means a lot to us that the condo exceeded your expectations, and we're so glad you had a wonderful stay. We hope to welcome you back again soon!
From a partner site

10/10 Excellent

A guest from Spring Branch, Texas

Vacation in Gatlinburg area

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very happy with choice of accommodations at Highlands of the Smokies. It is a beautiful property and well managed.
Response from VrboOwner on 2 Sept 2024
Thank you so much for your kind words- we appreciate you and we love Highlands too!
From a partner site

10/10 Excellent

Jeremy W.

Briought back memories, and made new ones

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The Highlands vacation rental is in an amazing location. The views are awesome and the rentals make you feel right at home. The staff is friendly very helpful, and the pool/hot tub are at the correct temperature. There is nothing better than waking up with a fresh pot of coffee and sitting on the porch overlooking downtown and the mountains. I grew up coming here with my parents and now get to enjoy it with my kids.The kids also loved the establishment and were excited to see bears that walk near the property.
Response from VrboOwner on 22 July 2025
Thank you for sharing such a special review! It’s wonderful to hear that The Highlands continues to be a part of your family’s memories, now with your own kids. We’re glad you enjoyed the views, cozy atmosphere, and relaxing mornings on the porch. Seeing bears nearby is always an exciting (and safe!) bonus for guests. We look forward to welcoming your family back for more mountain memories soon!
From a partner site

10/10 Excellent

Mary E.

Stunning Condo!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: It was a lovely condo with phenomenal views, really enjoyed my stay. The condo itself was well stocked and so beautiful. It was seamless to book and management was top notch with communication. So nice, will definitely stay again.
Response from VrboOwner on 21 July 2024
Thank you, Mary! Highlands 302 is AMAZING in every way. We appreciate you so much.
From a partner site

10/10 Excellent

Jessica W.

Beautiful condo and got to enjoy the snow

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This rental was perfect. The unit was clean and beautiful. I love the modern design. The view is breathtaking especially with the snow we got. Also the staff was very nice in letting g us leave a few minutes late since the snow was covering everything
Response from VrboOwner on 23 Jan 2025
Thank you so much for your glowing review! We're thrilled to hear that you loved the modern design and that the snow made the view even more breathtaking. It's great to know you had a comfortable and clean stay, and we're glad our staff could assist with your late departure. We look forward to welcoming you back for another perfect stay in the future!
From a partner site

10/10 Excellent

Natalie S.

Beautiful and convenient!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: My husband and I came for the weekend and were blown away with the not only the views the condo provides but also the cleanliness of the place. A quick drive into town or to beautiful scenic drives. We’re already planning another trip back!
Response from VrboOwner on 24 Sept 2024
Wonderful to hear, Natalie! We are so excited to hear that you loved your Highlands experience! We cannot wait to see you guys again. Thank you!
From a partner site

10/10 Excellent

David C.

The Perfect Getaway!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We spent four nights and five days in a luxurious condo with a spectacular view of Gatlinburg and the Smokies. In addition we were offered one free ticket for multiple activities in the area. After that, what else can I say!
Response from VrboOwner on 11 Nov 2024
THANK YOU! We love that you had a great time in Highlands 302 and got to enjoy everything about the unit, the views, and our free attraction ticket program. We hope to see you again soon.
From a partner site

10/10 Excellent

Kathi C.

Mountain Memories at Highlands of The Smokies

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The Highlands of The Smokies far exceeded my expectation. The condo was beautiful, private and peaceful with a fantastic view. The local bears made a visit and special memories were made in the mountains!
Response from VrboOwner on 5 Sept 2024
We love that you had such a great time and appreciate that you stayed with us. Thank you so much for your great review and we hope to see you soon.
From a partner site

10/10 Excellent

Carolyn M.

Mountain Rest

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Three days of rest looking at the beautiful Smokey Mountains. Perfect location to just see the town of Gatlinburg and view the gorgeous mountains. The condo was clean and comfortable. This was a returned visit to the same condo. The beds are the best I have ever slept on. This was time and money well spent. Thank you!
Response from VrboOwner on 28 Mar 2025
Beyond joyed that you could enjoy three days of rest with the gorgeous views and comfy beds! We love our repeat customers and hope to see you again!
From a partner site

10/10 Excellent

Rebecca B.

Great weekend getaway!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We thoroughly enjoyed our stay at The Highlands of the Smokies. The view from our condo was absolutely spectacular. The room was clean, the beds were comfortable, and the amenities were exactly as expected. We traveled with 2 small children and it was exactly what we needed. The place is a quick 8 minute drive down the hill to downtown Gatlinburg. We will definitely be back!
Response from VrboOwner on 29 Oct 2024
We hope to see you soon and appreciate you so much. Thank you & safe travels home.
From a partner site

10/10 Excellent

Celiane M.

Gorgeous

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Let me start by saying that we left already planning to come back. The property is beautiful, new, and well taken care of. The view of the mountain is breathtaking and the huge windows made it possible to really take in the view to the fullest. There was some construction materials in the back of the property that was an eyesore but honestly not a big deal to us. Close to many attractions and there’s just so much to do, wish we could have stayed longer!
Stayed 5 nights in Aug 2024
Response from VrboOwner on 27 Aug 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the property and the stunning mountain view. We appreciate your understanding regarding the construction materials and are glad it didn’t impact your overall experience. It sounds like you made the most of your time here, and we’d love to welcome you back for a longer stay next time. Safe travels, and we look forward to seeing you again!
From a partner site

8/10 Good

KELTON L.

Incredible condo with an even better view

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We stayed 9 nights in November and the new condos are Beautiful and worth every penny you will spend for you vacation an owner of multiple small businesses we always try to give fair but honest reviews whether good or bad. The condos which have been recently rebuilt are Beautiful. They are all outfitted with the newest and most up to date appliances and furnishings which are very beautiful and comfortable. Everything you need for your stay can definitely be found within your condo. The only complaints that we had is that the condo did not have any blinds or drapery in the living room which made for some very warm mornings with the sun coming up and on till later in the day. It’s almost impossible to sit on the sofa during that time because it’s so hot and so bright. I can’t imagine trying to sit in there during the summer months with no window coverings. We truly hope that the owners or management will greatly consider fixing this issue soon. Other than that we highly recommend the Highlands for you vacation stay.
Response from VrboOwner on 27 Nov 2024
Thank you so much for taking the time to share your experience! We're thrilled to hear that you enjoyed the beautiful, newly rebuilt condos and found them comfortable and well-equipped for your stay. Your feedback is incredibly valuable to us, and we appreciate your honesty. In reference to the blinds, we are looking into the best blinds or shades for the living room windows! Hopefully, that is resolved by your next stay. Thank you again for your thoughtful review and recommendation. We look forward to welcoming you back to the Highlands!
From a partner site

4/10 Poor

Edna V.

Probably not

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We were slightly disappointed in the condo. The pool, hot tub, firepit, meeting room were very delightful. The condo was nice if we were looking for an industrial feel for our stay. Could not stay in the living room as it was too hot when the sun shone in during the morning and early afternoon (no shade), the closet rods were too high to hang any clothes and there were no hangers. The ceilings, too large of rooms, no table (some of us cannot sit on stools), patio outside bedroom was not conducive to sitting with only two chairs and when someone in the bedroom resting or sleeping, kitchen appliances were very nice - when letting people know of your "amenities" be sure and let them know you only provide one roll of toilet paper for 6 people, one dishwashing tab for only one time use, and the shampoo provided is only good for one use. No salt or any other staple available. There was nothing that made it feel welcoming and cozy for a mountain stay. Very industrial and cold, nothing warm except for the cleaning personnel who were very friendly and helpful if needed. Will we return? After having been there in the original condos for several years and enjoying the welcoming feel and comfort of it, we probably will not return.
Response from VrboOwner on 20 Nov 2024
We’re sorry to hear that you didn’t fully enjoy your stay at the Highlands. While we understand everyone has their own perspective, we feel confident in the mountain modern experience we’ve worked so hard to create throughout the complex. We appreciate your feedback and want to share that we’ve already ordered blinds for the living room windows—a project we identified as a need shortly after opening. Regarding dining arrangements, our two-bedroom units feature bar seating for six, as clearly shown and noted in our advertisements. Our three-bedroom units include both a dining table and bar seating, which is also specified in our listings. All of our rentals come equipped with a starter supply of essentials, including toilet paper (4 rolls), paper towels, trash bags, shampoo, conditioner, dish soap, dishwasher detergent, laundry detergent, and hand soap. As outlined in our policies, guests are responsible for replenishing supplies as needed beyond the starter items. We take great pride in creating an upscale, welcoming atmosphere in every unit, and we hope our efforts are reflected in the experiences of our guests. Thank you again for your input!
From a partner site

6/10 Okay

Amy A.

Lovely, but a few issues

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: My family and I recently stayed at Highlands. It is a beautiful and modern condo complex that was built recently after the prior place was lost to the fires a few years ago. The property is really nice, with sleek decor and a genuinely welcoming atmosphere. The rooms are spacious, the beds are comfortable, and everything feels fresh and new. The condo was clean, the showers are nice and provide a really nice hot shower, the kitchen was nice with new appliances, the laundry machines are full sized, and the fireplace in the living room provided some much needed heat during the cold. The location is great – it’s about 10 minutes from Gatlinburg, Pigeon Forge and the Smoky Mountains National Park. There is no grill and the only hot tub is outdoors by the pool, so the units don’t each have their own. They provide starter essentials like toilet paper, paper towels, laundry and dish detergent, but be prepared to purchase extras if you might need them. We also purchased pump hand soap because they provided bar soap, but no soap dishes. It's a small detail, but having to place wet soap directly on the counter was less than ideal for a place of this price and caliber. They also only provided one luggage rack for the entire two-bedroom condo which was a miss. We were pulling things from other rooms to put our luggage on and that’s not ideal.The main issue we had was that they are building a 2nd building right outside of where our room was located. Construction began early every morning—before sunrise. We mentioned that this was a problem while on vacation to the team working and we were told that it’s just the way it is. No one reached out to us to discuss it and that was very disappointing. The noise disrupted our sleep and made it hard to relax. As you can imagine, that was a significant detractor from an otherwise enjoyable stay.Overall, the Highlands has a lot of potential, and I think these issues are
Response from VrboOwner on 4 Jan 2025
Thank you for sharing your feedback! We're glad to hear that you enjoyed the beautiful and modern amenities of the property, and that the location was convenient for your trip to Gatlinburg, Pigeon Forge, and the Smoky Mountains. Regarding your concern about the luggage rack, there are actually two luggage carts available on the property for guests, as well as a grill located by the firepits for your use. We appreciate you bringing up the issue with the soap dishes, and we will certainly take that into consideration for future updates. We understand how the construction noise was a challenge, and we sincerely apologize for the disruption it caused. Unfortunately, the construction happening across the road is out of our control, and we cannot make adjustments to that. We appreciate your understanding, and we will be sure to pass along your feedback to the team to improve the guest experience in other areas. Thank you again for sharing your insights, and we hope to welcome you back under quieter conditions in the future!

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