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LUXURY PUAKO BEACHFRONT ESTATE and GUESTHOUSE

Photo gallery for LUXURY PUAKO BEACHFRONT ESTATE and GUESTHOUSE

A beachfront property with a two-story house, a covered patio, and a sandy beach with chairs.
A spacious living area with a large sofa set, a coffee table, and a TV mounted on the wall. There is a wooden cabinet with decorative items and a view of lush greenery outside.
A spacious living area with a wooden floor, a sofa set, a coffee table, and a dining area with a view of the beach.
A kitchen with a view of a tropical beach, a window with a view, and a tiled backsplash.
A staircase with wooden railings and a bench, a framed painting of a surfer, and a plant in a vase.

Reviews

10 out of 10
Exceptional

Highlights

  • The great outdoors
    Guests love the outdoor space here.
  • On the beach
    A rare beachfront property in the area - enjoy direct access to the sand and sea.
  • Centrally-located
    You're never far from where you need to be with this convenient location.
  • Discover nearby landmarks
    Close to Puako Beach
4 bedrooms6 bathroomsSleeps 8

Popular amenities

  • On beach
  • Kitchen
  • Washing machine
  • Air-conditioning
  • Balcony
  • Internet access

Explore the area

View map
Waimea, HI
  • Place, Puako Beach
    ‪1 min walk‬
  • Place, Puako Bay
    ‪3 min drive‬
  • Place, Puakō Petroglyph Park
    ‪4 min drive‬
  • Airport, Kailua-Kona, HI (KOA-Kona Intl.)
    ‪37 min drive‬

Rooms & beds

4 bedrooms (sleeps 8)

Bedroom 1

+1
4 King Beds and 1 Double Sofa Bed

6 bathrooms

Bathroom 1

Bathroom 2

Soap · Towels provided · Toilet · Shower only · Shampoo · Hair dryer

Bathroom 3

Bathroom 4

Bathroom 5

Bathroom 6

Spaces

Kitchen
Balcony
Separate dining area

About this property

LUXURY PUAKO BEACHFRONT ESTATE and GUESTHOUSE

Hale Ama is a private oceanfront estate in Puako, offering rare direct access to the sea along one of Hawaii Island’s most beautiful and exclusive coastlines. Designed for privacy and connection to the ocean, the property features a main villa and separate guest house with expansive lanais and panoramic views. Wake to the sound of the waves, snorkel just steps from your door, and end each day with unforgettable sunsets.

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Similar properties

Property grounds
A Private Luxury 350+ Oceanfront Estate in an Oasis in The heart of Puako
Kamuela
  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
10.0 out of 10, Exceptional, (29 reviews)
A Private Luxury 350+ Oceanfront Estate in an Oasis in The heart of Puako

House Rules

Check in after 3:00 PM
Minimum age to rent: 25
Check out before 11:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

No pets allowed
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Smoking

Smoking is not permitted

Check-out instructions

The host requires you to complete the following before checking out:
Load and start the dishwasher
Gather used towels
Remove personal items, remove leftover food and drinks and take out the rubbish
Turn off the lights, lock the doors and return the keys
Please tell your Host you're leaving.
Failure to complete these may result in a negative review from the host.

Important information

You need to know

Property Registration Number GE-072-075-4688-01, 3690050100000, TA-072-075-4688-01
Property # 3769512
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

About the area

Kamuela

Located in Kamuela, this villa is on the beach. While the natural beauty of Hāpuna Beach State Recreation Area and Mauna Kea Beach can be enjoyed by anyone, those looking for an activity can explore Mauna Lani Resort Golf Course. Travelling with kids? Consider Great 4-D Movie Ride, or check out an event or a game at Rutgers Tennis Center.
View more Villas in KamuelaOpens in a new window
Map
Waimea, HI

What's nearby

  • Puako Beach - 1 min walk - 0.0 km
  • Puako Bay - 3 min drive - 1.9 km
  • Puakō Petroglyph Park - 4 min drive - 1.9 km
  • Hāpuna Beach State Recreation Area - 9 min drive - 6.8 km
  • Mauna Kea Beach - 15 min drive - 10.6 km

Getting around

  • Kamuela, HI (MUE-Waimea-Kohala) - 31 min drive

Restaurants

  • ‪Kona Tap Room - ‬19 min drive
  • ‪Lagoon Grill - ‬19 min drive
  • ‪Waikoloa Coffee Company (Lagoon Tower) - ‬19 min drive
  • ‪Breakfast at Water's Edge - ‬18 min drive
  • ‪Orchid Marketplace - ‬20 min drive

Frequently asked questions

Is LUXURY PUAKO BEACHFRONT ESTATE and GUESTHOUSE pet-friendly?

No, pets are not allowed at this property.

What time is check-in at LUXURY PUAKO BEACHFRONT ESTATE and GUESTHOUSE?

Check-in begins at 3:00 PM.

What time is check-out at LUXURY PUAKO BEACHFRONT ESTATE and GUESTHOUSE?

Checkout is at 11:00 AM.

Where is LUXURY PUAKO BEACHFRONT ESTATE and GUESTHOUSE located?

Nestled on the beach, this Kamuela villa is within 1 mi (2 km) of Puako Beach and Puako Bay. Mauna Lani Resort Golf Course and Hāpuna Beach State Recreation Area are also within 3 miles (5 km).

Reviews

10

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 63 out of 64 reviews
Rating 8 - Good. 0 out of 64 reviews
Rating 6 - Okay. 0 out of 64 reviews
Rating 4 - Poor. 1 out of 64 reviews
Rating 2 - Terrible. 0 out of 64 reviews

10/10

Cleanliness

10/10

Check-in

10/10

Communication

10/10

Location

10/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Chuck D.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Relaxing time in Puako

We enjoyed the house and the area! There were 7 of us and plenty of room - the house is beautiful - we had a chef come in one night and prepare a wonderful dinner. We love it here!
Sunset
Beach
Stayed 6 nights in May 2025
Response from VrboOwner on 4 June 2025
We love having Chuck and his family at Hale Ama!
Verified review

10/10 Excellent

Michel V.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family

The house was perfect for our family to relax and reconnect. Great views and location
Stayed 7 nights in Aug 2022
Response from VrboOwner on 14 Aug 2022
Thank you Michael. We loved having you and your family. If you would like to return I'm delighted to offer you a 5% discount. My best, Joe
Verified review

10/10 Excellent

Karl M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

amazing house and beautiful views

The house is amazing. plenty of space, beds are very comfortable, the kitchen is fully equipped and the lanai is perfect. The property manager was attentive and responded quickly to one minor hiccup during our stay. My friends and family had an amazing time and we look forward to visiting again soon.
Stayed 6 nights in Oct 2024
Verified review

10/10 Excellent

Leslie R.

Liked: Cleanliness, check-in, communication, location, listing accuracy
We loved everything about this home. Bring your refilable cups; no need for bottled waters. The ice maker by the washer is really special! The filtered water is great. Go for the whole bean Kau coffee at Costco; there is a grinder at the house. Wide variety of cooking seasonings at the house. All the pans and cooking supplies we needed were there. Well stocked with towels and linens. The AC's were used by some of us at night; all were thankful for that luxury. Well stocked first aid items. Tons of reef shoes and snorkel gear available. Even kids sizes. Body wash provided and some bathrooms had shampoo/conditioner from prior guests. We loved the beach access. Another house down the road didn't have stairs over the seawall and this one does. The host was exceptional. We are so thankful for the opportunity to stay here.
Stayed 14 nights in Apr 2026
Response from VrboOwner on 15 May 2026
Thank you for the review Leslie. Please know if you return to our home you will receive a 7% discount - just mention it when you book and I'll make sure it's included in the quote. In June we are doing a landscape refresh on the property. One again, thank you for choosing Hale Ama. Joe
Verified review

10/10 Excellent

Maria C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Fabulous house in a fabulous location

This house was really wonderful in all ways. It’s clean, beautiful, roomy and well equipped. The setting is stunning. It’s just a 10 overall.
Stayed 9 nights in Jun 2021
Response from VrboOwner on 1 Nov 2021
Thank you Maria. Please come again and request a returning guest 5% discount when you book. Aloha, Joe
Verified review

10/10 Excellent

Kimberly M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family Vacation

We were here for a destination wedding and took our 20 something adult children along with a girlfriend and friend. The house was fabulous. Great location and Holly, the contact, was available 24/7 with quick communication and sincerity. Would definitely rent this home again!
Stayed 8 nights in Jun 2024
Response from VrboOwner on 5 Nov 2024
Aloha Kimberly, I apologize for the very late response. Our doors are always open to you! Should you plan to revisit Hale Ama, we would be delighted to welcome you back with a special return guest discount. Just reach out to us before your next booking. Mahalo, Joe and Holly
Verified review

10/10 Excellent

Kathy and Byron S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Turtle 🐢 town amazing

This is such a beautiful property The house is very well equipped with a great chef kitchen ! But the old Hawaiian feel of the property because of design and art work is just amazing Loved the movie room Spectacular ocean view and sunset. Tons or whales , turtles and great snorkelling just steps from property.
Stayed 13 nights in Feb 2022
Response from VrboOwner on 26 May 2022
Thank you Kathy and Bryon! I'm delighted you enjoyed Hale Ama. If you would like to return next year around the same time let me know and I'll hold the time for you and give you a 5%. My best, Joe
Verified review

10/10 Excellent

Diana A.

Liked: Cleanliness, check-in, communication, location, listing accuracy

A lovely home in Puako

Hale Ama is a beautiful home on the coast - lots of interesting tide pools to explore - snorkeling right outside the door. Lovely beaches close by. A great set up for a larger family with en suite bathrooms. Good working kitchen - great lanai with lots of space. Whales! Rainbows!
Stayed 16 nights in Jan 2023
Verified review

10/10 Excellent

Sarah E.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Heaven in Puako!

Our family and friends had a magical stay at Hale Ama for a big 50th celebration. Holly the manager and Joe the owner were so kind and attentive to our needs. The little details matter and this house has it all. The neighborhood and Oceanside location made it truly special. We loved it!!! so
Stayed 10 nights in Feb 2025
Verified review

10/10 Excellent

Diana A.

Liked: Cleanliness, check-in, communication, location, listing accuracy

A magical vacation

Our 3 generation family had a wonderful 2 weeks together in Hale Ama. Hale Ama is a beautiful and comfortable beach house in a perfect location. Plenty of space for gathering, and for quiet time. A great well-stocked kitchen and a colorful picnic table on the lanai, that was our meal time gathering space. Nightly sunsets, whales, turtles! Easy communication with Joe and Holly. Mahalo!
Stayed 14 nights in Jan 2022
Response from VrboOwner on 21 May 2022
Aloha Diana Thank you for your wonderful review. We love having guests like you! If you would like, I'm happy to put around the same dates on hold for you for next year at 5% discount as a great returning guest. Aloha, Joe
Verified review

10/10 Excellent

Chuck D.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beachfront Villa - Puako - Amazing

There were 6 of us and we really enjoyed our stay. The house is beautiful and we all had plenty of room. The kitchen is perfect for cooking a meal, which we did many times, and the dining area is roomy too. The sunsets in Puako are incredible - the colors and the contrast. There were sea turtle in back of the house and the water was warm too! It was a perfect break! We will be back!
Stayed 6 nights in May 2023
Response from VrboOwner on 12 Aug 2023
Thank you Charles for choosing to stay at Hale Ama. It was a pleasure hosting you! As a gesture of appreciation, we would like to extend you a 5% discount on your future stays with us. We look forward to welcoming you back and helping you create wonderful vacation memories. Our best, Joe and Holly
Verified review

10/10 Excellent

Janet T.

A Little Bit of Paradise

Hale Ama is in a beautiful location right on the water in quiet Puako. There is no better place to watch the sunset while savoring a glass of wine. We had some great hikes all around the island. Coming home and cooking fish caught locally that day was a joy. We had our grown "kids" with us with their significant others and each couple had their own, private quarters. It was easy to get together and share time or to go separate ways. We look forward to our next stay!
Response from VrboOwner on 2 Apr 2020
Thank you Janet. Hale Ama was built for family, friends and our guests to enjoy and take in the beauty of Puako. We are so delighted you enjoyed your stay. My best, Joe
Verified review

10/10 Excellent

Diana S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great house!

Just as pictured! Well stocked and equipped. Had a couple issues that were taken care of. Great host! ONLY complaint…why such a difficult stove top 😂. Only a couple people in the group of 8 could properly work it!
Stayed 9 nights in Apr 2023
Response from VrboOwner on 12 Aug 2023
Thank you Diana choosing to stay at Hale Ama. It was a pleasure hosting you! As a gesture of appreciation, we would like to extend you a 5% discount on your future stays with us. We look forward to welcoming you back and helping you create wonderful vacation memories. Our best, Holly and Joe
Archival

10/10 Excellent

Taylor M.

Wow. No other way to describe it. What an incredible home!

This was our first time to the big Island and this property far exceeded our expectation. From the moment you step foot into the house you feel at home. The house is immaculate, the ocean breeze is incredible, and every view out the back of the house is breathtaking. We had plans to go out for several dinners during our time at the property, but with the well stocked kitchen, the covered lanai, and the beautiful sunsets, there was little reason to leave. The snorkeling was great, the bedrooms were very comfortable (they do have ac) we could not have been happier - thanks for sharing this special place with us.
Stayed 4 nights in Aug 2017
Response from VrboOwner on 2 Apr 2020
Thank you for the wonderful review and we are delighted you had a great time. Aloha, Joe
Verified review

10/10 Excellent

Chris S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

"Home" in paradise!

Our extended family wanted a "perfect" Hawaii vacation after the trials of Covid. We found it at Hale Ama. Snorkeling, kayaking, beachcombing, and turtle watching are great right behind the house! Even saw dolphins and a whale from the lanai! The accommodations are spacious, well-appointed, and comfortable. Whatever your desire, it seems easily fulfilled. In fact, we enjoyed our stay so much, we spent most of our time just "kicking back" and taking in the ocean view, breeze, and beautiful sunsets. We hope to return, and if you go, I'm confident you won't be disappointed.
Stayed 9 nights in Apr 2022
Response from VrboOwner on 19 Aug 2022
Thank you Chris and if you do return I'd like to Thank you Chris and if you do return to Hale Ama I'd like to extend a 5% discount to you. My best, Joe Matza
Verified review

10/10 Excellent

Chris S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Puako Paradise

If you're looking for a perfect place to relax, unwind, and enjoy the spirit of the islands, Hale Ama will meet your needs perfectly. Warm breezes, gentle surf, turtles, whales, and dolphins passing the lanai, while world class snorkeling awaits you just beyond your backyard. Each night we enjoyed our evening meal oceanside just before catching another Hawaiian sunset and then retiring for another comfortable, quiet night's sleep. Kayaking is available, along with shoreline hikes, easy access to beautiful beaches, scuba diving, etc. We've vacationed on Oahu, Maui, Kauai, and the big island, and Hale Ama at Puako is our favorite destination. Highly recommend.
Stayed 9 nights in Apr 2023
Verified review

10/10 Excellent

Peter V.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Wife's 50th Birthday Celebration

We really really enjoyed our stay at the Hale Ama. It was a special treat to celebrate my wife's 50th. The views and sunsets are spectacular. The home was lovely, with beautiful furniture, plenty of amenities, and a great size for my family and in-laws. The large deck was a favorite spot perfect for morning coffee and fresh malasadas from up the road. It also was pretty great for afternoon naps after the days adventure. And my girls loved exploring the tide pools discovering all kinds of fish, turtles, eels, and large undamaged seashells. Joe was easy to work with and the local manager Holly took good care of us. Only downside was that we had to leave. Can't wait to return!
Stayed 6 nights in Jul 2024
Response from VrboOwner on 16 Aug 2024
Thank you Peter! Much appreciated. Joe and Holly
Verified review

10/10 Excellent

Maureen D.

Beyond Perfect!

My family voted Hale Ama the best Homeaway house we’ve ever rented! (and we’ve rented many!) The house is homey and elegant at the same time. It was perfect for seven of us, the balance of private space ( each bedroom has its own bathroom) and gathering space was just right. I have to mention the master bedroom shower: it’s the best shower ever! You get to seach the horizon for whales while washing your hair! The house is incredibly well equiped and well maintained. The location cannot be beat, we saw whales and sea turtles daily from the lanai. I highly recommend Hale Ama for the best Hawaiian vacation ever! Thank you!
Stayed 8 nights in Dec 2017
Response from VrboOwner on 2 Apr 2020
Maureen, Thank you for the wonderful review! If you would like to return to Hale Ama I'm delighted to offer you a 10% discount. Aloha, Joe Matza
Archival

10/10 Excellent

Lori S.

Wildlife Paradise

The home is warm and spectacular, but what we loved is the wildlife. Off the lanai, we saw pods of dolphin and humpbacks swimming by—we even saw humpback being born. If you kayak out into the ocean, you may be visited by a pod swimming by. Mere steps from the back door there is a shallow, protected lagoon perfect for the novice or nervous snorkeler. There we saw schools of tropical fish, green sea turtles, even an occasional eel swimming among coral and sea urchins. The more-experienced snorkeler or diver can venture beyond this lagoon and see manta and eagle rays, octopus, and even more variety of fish. Hale Ama is a dream location for an unforgettable tropical vacation.
Response from VrboOwner on 2 Apr 2020
Thank you and Aloha !
Verified review

10/10 Excellent

Deb O.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Incredible home -- a truly happy place!

Words can't do justice to the beauty, peacefulness and warmth of this house and location. We have stayed in many homes and Hale Ama is by far the best. The house is immaculately cared for by Holly (our greeter & caretaker) and no details have been overlooked by the owner -- from a layout that allows people space as well as gatherings around the outdoor porches; comfortable great rooms; beach & lava shores; the kitchen island and wonderful dining table; to the ocean breezes flowing through the house and bedrooms; to all of the little touches, including snorkeling gear and beach shoes, an extremely well stocked kitchen (a coffee grinder & milk frother as well as a Kitchenaid mixer, Vitamix and Cuisinart!). The house was also incredibly well maintained and clean (a bonus in these days of Covid precautions). We also loved the location with the ocean & tide pool walks out the back door as well as nearby beaches for snorkeling and swimming/boogie boarding and nearby Waimea with great dining options away from all of the resorts. A true gem.
Stayed 7 nights in Dec 2021
Response from VrboOwner on 17 Apr 2022
Thank. you Deb it was a pleasure to have you at Hale Ama. If you would like to return on about the same dates next year I'm happy to hold time for you. In addition, I 'd like to offer you a 5% discount as a returning great guest.
Verified review

10/10 Excellent

Carolyn E.

Liked: Cleanliness, check-in, communication, location, listing accuracy

A HOME not just a house. . .

To give our visit 20 out of 10 stars would be an understatement. Our rave review is that big and truly sincere. The house is beautiful. She took our breath away from the moment we met the buddha in the driveway. Entering the front door we gasped - view, warm wood and colors, inviting chairs, wonderfully stocked kitchen. The pictures do not do the experience justice! What really touched us though - and each of the 5 of us felt it - was the way that this house feels loved. It feels a house designed for humans to be happy in, to be well held in, to find nooks to read in, areas in which to connect. . . It also is a HOME that holds you well when your world falls apart. Two unimaginable griefs visited our group while we were there. We had noticed the love and care in this house, the attention to detail, but it wasn't 'til the unimaginable visited that we truly felt how well she held us. This is no property fixed up for rental. There is a soul that lives in her and we are deeply grateful to her and those who care for her so well. Thank you, thank you. . .
Stayed 21 nights in Feb 2024
Response from VrboOwner on 5 Nov 2024
Aloha Carolyn, I'm sorry for this very late response. Thank you for staying with us at Hale Ama! We hope you enjoyed your time here. Our doors are always open for you! Should you plan to revisit Hale Ama, we would be delighted to welcome you back with a special return guest discount. Just reach out to us before your next booking. Mahalo, Joe and Holly
Verified review

10/10 Excellent

Craig F.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Spoacious Oceanfront Villa

This exceptionally well-appointed Puako Beach house is directly on the water. It offers a very private experience, complete with beautiful tide pools in front of the house and visiting turtles that frequent the area. The main house generously provides three bedrooms, each with its own bathroom. Extensive common areas are well-appointed and welcoming, especially the lanai, which wraps around the ocean side of the house and offers a variety of sitting areas for great conversations (or naps!) The main living room / dining area is spacious, beautifully appointed, and comfortable. The kitchen is extremely well appointed (Wolf induction stovetop; SubZero refrigerator and freezer; food processor, etc.) and comes with a spice drawer and baking supplies, which offer lots of potential for creative morning delicacies or savory late dinners. The TV room easily accommodates gatherings for relaxing around the home theatre. A separate cottage behind the main house offers an exclusive bedroom / bathrooms / small kitchen and sitting room. If a couple in the group needs a little more privacy, this is the spot! It was a delight to be here and we hope to return! It is a gem of a property that assures you will be welcomed with the very best of Hawaii’s hospitality. Aloha!
Stayed 12 nights in May 2022
Response from VrboOwner on 8 Aug 2022
Thank you Craig! I sincerely appreciate your review and how clean and wonderful you left the house. Pleaser let me know if you would like to rent again and if you do I'd be happy to apply a 5% discount to your next visit. My best, Joe
Verified review

10/10 Excellent

Eric R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Lovely stay in Puako

This is a wonderful property with ample space for a large group. Large bedrooms and open, gracious indoor and outdoor living areas. The home is beautiful, with attractive furnishings and an open layout. Beautiful sunsets every night. The property manager lives nearby and was attentive to any questions or issues that came up. It is conveniently located on the Kohala Coast, very close to Hapuna Beach and nearby resorts and golf courses. A short drive to Waikoloa Village for groceries and shopping. There is also a general store just down the road for immediate needs.
Stayed 7 nights in Aug 2022
Response from VrboOwner on 16 Feb 2023
Thank you Eric! You are alweays welcome at Hale Ama and if you would like to return I'd like to offer you a 5% discount on our nightly rate. Thanks again, Joe
Verified review

10/10 Excellent

anne m.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great choice for our family

Spectacular beauty and welcoming spirit flows through this house along with ocean breezes and sound of ocean wherever you are.
Stayed 10 nights in Dec 2021
Response from VrboOwner on 13 Jan 2022
Thank you Anne. It was a pleasure to have you stay at Hale Ama.
Verified review

4/10 Poor

Norri L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great stay at Hale Ama

We loved our stay at Hale Ama and recommend it HIGHLY. We were two families of 4 w/teens. Saw turtles daily and didn't need to get on the main highway to do incredible snorkling. The house is beautiful and special. A couple little mishaps along the way, but Holly handled them nicely. If you're on the fence, go for it!
Stayed 7 nights in Jul 2021
Response from VrboOwner on 15 Dec 2021
Dear Norri Thank you for your honest review. I will check into the mishaps. Please let me know if there is anything I can do. Our home has never had a review below 5 stars so I understand there must have been some issues however 2 stars is quite unusual. Joe

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