Family Home in Downtown Halifax Near WaterfrontCitadelUniversitiesHospitals

This review is very troubling/inaccurate. It doesn’t reflect the reviews of many happy travelers. Our house is 150+ yrs old with many original parts. It is a challenge to maintain, but we do so with great care yearly. We also have great concern 4 our guests: we are available 24/7 for any problems or advice. Simply, if these guests were so unhappy, why did we hear nothing? We did not get a single complaint, or asked 4 a refund/to move. People do have different expectations: as host, the customer is always right. All correspondence w guests: 1 week in: Hi John & Jennifer, As you know we have been staying at the above property for just over a week now, with 3 more weeks of our stay yet to go. There is no change of bed linen (sheets pillow cases) provided at the premises which would allow us to wash and change the existing bed linen. In these circumstances we assumed clean linens would be provided during the course of our stay, but to date no fresh linens have been provided, With the weather having been so hot and humid the bed clothes are now badly in need of change. In these circumstances I would ask if you could provide us with a fresh set of bed linen at your earliest convenience. Thanking you” Response: “Of course. Will have some dropped over. I hope you are enjoying your stay.” Then: “___ do u have a phone? How many beds do u need sheets for and which one (s)?’ We received no response + sheets were sent same day +: “Hi John & Jennifer, Thank you for your quick response re. our bed linen request. Much appreciated,” Hardly the words of the enraged guest. To be clear, we don’t “drop around” as some people prefer to be private. For the rest of the stay, silence, and we assumed all was well. At check out: “Hi Folks,. We will be finishing our vacation at the above premises between 10 and 11am. tomorrow. if you want to inspect the property before we depart it is no problem just let us know. If this is not the case we will clean and hover the property also strip the bed linen from the 3 beds that we used, while here, and leave the bed linen in the washing machine. You might please let us know your preference in addition to how you propose to return the damage deposit. Thanking you,” Once again, not 1 negative word + a thank you. I am saddened by this, + apologize to these guests 4 their bad time in our city/home. For prospective guests, please read the other reviews/call us, +be sure that we care very much about your visit.

This review is most unfortunate and inconsistent with what other travellers have told us and with the communication we had with Bonnie and her group. The toilet was checked the next morning and we were advised it was working fine, and heard nothing more. None of these other issues were addressed despite our ongoing encouragement of guests to contact us if they have any concerns. These issues have all been reviewed and where appropriate acted upon. I would encourage Bonnie and her group to always ask if they have any issue, and not deal with it in this manner.