8/10 Good
Melanie C.
19 Apr 2024
Liked: Location, listing accuracy
Disliked: Cleanliness, communication
Nice but not cleaned properly and poor customer service
We have stayed in Maui multiple times in the past. The condo is in a wonderful location and is well appointed with comfortable chairs/couches. The kitchen was very well stocked with spices and a variety of condiments which was greatly appreciated. However, when we arrived it was obvious that it had not been cleaned properly. The screen door would not open as the track was full of sand/dirt. The floors were extremely dirty – with areas that showed spilled drinks and obvious mess on the floor around garbage cans. The lanai was covered in bird droppings. All the fans had a layer of dust. The bed in the primary suite had sand in it – which I believe was from the dryer never being cleaned properly as it was full of sand as well. Of note – the washer and dryer is very old and extremely small capacity. The coffee maker was filled with old coffee grinds and needed to be cleaned in order to use it. The dishwasher upper rack is broken. We had to completely clean for over 3 hours including cleaning the dryer and dryer filter completely out and then washed all the bedding in the condo again when we arrived. Two of the four beach chairs are quite ragged. There were empty cans in these chairs that hadn’t been cleaned out. The newer umbrella is actually broken. We did try to contact the “cleaning and repair” line but they never responded. We emailed Maui Kama’aina about our concerns after our stay but they never answered. Thus we are posting on VRBO
Melanie C.
Stayed 10 nights in Mar 2024
