Roomy 2B Loft Getaway | Sleeps 5 | Pool, Gym, Pkg, Pet Wash

We’re sorry to hear that the stay did not meet your expectations. We take cleanliness seriously and require our professional cleaners to submit cleaning documentation to ensure the unit is properly prepared before each arrival. We carefully reviewed the photos provided, and the review process with Vrbo did not substantiate the reported cleaning concerns. While furnishings may show normal wear from regular use, this does not necessarily indicate a cleanliness issue. We have also received positive feedback from other guests who appreciated the furnishings and overall comfort of our units. We value all feedback and remain committed to providing a clean and welcoming experience.

Thank you for your feedback and for highlighting the cleanliness of the condo and the pool, we're glad you enjoyed those aspects of your stay. We'd also like to provide some additional context for future guests. Our listing clearly discloses that the unit is located on the third floor and that there is no elevator, so guests can make an informed decision before booking. Regarding parking access, our property is located within a gated community. For the safety and security of all residents and guests, access is managed through a community access app. We provide detailed registration and usage instructions prior to check-in to help make the process as smooth as possible. Many of our guests appreciate this system, as it helps maintain the security of the community. Thank you again for staying with us, and we wish you all the best.