5 Mins From Galleria Mall

The claim that the property does not sleep 12 is inaccurate. The listing clearly details the sleeping arrangements, including beds and air mattresses, all prepared prior to the guests’ arrival. If the air mattresses were not located, the guests failed to communicate this during their stay, despite having multiple ways to reach me. The statement that none of the guests stayed the second night is unsupported, as no complaints were raised during their stay or attempts made to cancel. These claims are being made after the fact and contradict the documented experience. Regarding the insurance claim, visible cigarette burns were documented on a patio chair with photographs. I reached out to the guests about the damage before filing the claim, but they offered no resolution. Their assertion that no damage occurred contradicts the evidence submitted to the insurance company. Their admission that they “didn’t bother to fight it” further indicates indifference, not inaccuracy on my part. The suggestion that insurance was “forced” upon them is untrue. Insurance is a standard option designed to protect both parties, with clear terms agreed to during booking. These claims are inconsistent with the experiences of countless other guests, as reflected in numerous positive reviews. I take pride in providing a high standard of service and ensuring accurate property descriptions. This situation reflects a misunderstanding, and I trust the facts presented will resolve the matter fairly.