6/10 Okay
Paige F.
31 Mar 2019
Nice house with many issues
The house was beautiful and as pictured but there were MANY issues experienced throughout our stay and I am not sure how they have not come up in previous reviews.
1) Multiple of the bathrooms (including master) had barely any water pressure. We were 9 girls and could barely wash our hair. The bath in the master took well over an hour to fill up.
2) The huge bath in the side house only came out COLD water.
3) The concierge burst into our house in the middle of the night after some of us had just taken a bath - luckily we had just put on our clothes. Apparently he was checking since the water was running so long (yes because there was NO a water pressure). It was COMPLETELY INAPPROPRIATE and downright scary for a random MAN to come in a house with 9 girls in the middle of the night.
4) No privacy in general with the staff. The security guard should be watching outside the house but instead was focused on looking at the girls in the pool until one of us said something. Maid literally took the entire day (at least 8 hours) to clean when we were having a pool day at the house.
5) House was not well stocked. There was no extra toilet paper anywhere in the house we had to continue asking for it throughout our stay. No kitchen basics such as salt / pepper / oil.
6) Worst of all when we told the owner about all of the issues above he seriously just shrugged and walked away. Did NOTHING to address them, fix the water pressure, water temperature, talk to his staff etc.
7) The last day out of no where the gas on one of the stoves started going off (continuous clicking noise and we could smell gas). Alain did NOTHING to help us, didn’t even come up to the house. Pierre was nowhere to be found (all of a sudden when we need him). We were frightened - gas going off in the house is scary !!! The security guard was trying to help but did not know how to fix it. Finally after over an hour Pierre showed up to turn off the gas at the tap.
Overall we still did have an amazing trip, the house is beautiful and spacious with gorgeous views. Chef Daniel cooked us a nice meal (note if you want specific items you need to notify him a day in advance). We loved the outdoor areas and spent lots of time lounging by the pool.
But, there were so many issues and it was really appalling that Alain the owner did nothing to address them. The house has many “for sale” signs up so maybe he just doesn’t care anymore.
Paige F.
Stayed 4 nights in Mar 2019