6/10 Okay
Kim L.
27 July 2023
Liked: Location
Survivable
This was our first time in Oahu with our kids. We brought our elderly father along so that he could visit his 103-year-old aunt. We were a bit disappointed in the condition of the condo as we discovered many items in need of repair. It also could have used a deep cleaning. We found the leg broken on the sleeper sofa, the metal bedframe was broken on the small sleeper, the kitchen light bulb was out, the sliding partition door to the bedroom was detached, the patio door did not have a lock, the large curtains were in unstable condition so we were afraid to slide them, and some of the outlets were a fire hazard as they were loose and exposed the internal wiring. The Wifi and TV also did not work. We also found a few roaches in the kitchen cabinet. The owner was nice about it and did try to remedy some of the issues when we notified him; however, it was frustrating having to spend our vacation trying to get these issues resolved. He did tell us he would credit us $250 for these issues; however, we never saw that reflected on our credit card statement. His delayed response time to our questions prior to arrival was a bit frustrating. Sometimes it would take him weeks to respond to us. We began feeling quite nervous at his lack of communication and thought maybe this was a scam property. We have booked many vacation rentals and this is the first time we have had such a challenging time getting prompt and clear responses from the property owner.
Kim L.
Stayed 6 nights in Dec 2022
