4/10 Poor
Jim H.
24 Apr 2025
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Unplanned Stay
This turn of the century house was large and in a nice neighborhood. Being on a canal was also a plus. The pictures of the pool were not accurate. This was because the pool cage had been damaged in a hurricane last year and then torn down.In the title of the property it says heated swimming pool. In the fine print, it said that you had to pay to heat the water in the pool. I missed that. I was willing to pay to heat the water, but it would have increased the temperature of the water 1 to 2F in 24 hrs. So the description of the pool in my opinion was not accurate or complete. Having a pool was one of the main reasons we chose this property to stay at.In the master’s shower, we could not get the hot water to work. We called the facilities management company, but no one came to fix it or even gave us a call back to check if we got it working.The televisions were connected through a satellite. So each TV had 2-3 controllers to get a picture on the TV.There were no instructions on how to use them.I could not get the TV in the living room working. I called and reported it to the facilities management company. They said they would research it and get back to me. No one called me or a technician sent over to show me how to work.In the last two VRBO stays, I have had issues with properties that were managed by a third party. The issues were never resolved.
Jim H.
Stayed 3 nights in Apr 2025
