Beachfront family dream escape

Hi Jessica I have to admit I am really disappointed that you didn’t have a better experience. I wish you had told me because I would have gone out of my way to try to assist in making your stay more comfortable. I am actually surprised that you didn’t bring these things up when I checked in with you especially since you had specific asks prior to your stay regarding basics being supplied like toilet paper as you were planning on picking up whatever may not be supplied. I did find after your stay that the first aid kit was in the storage closet instead of under the bathroom sink and was full including antiseptic, etc that come in the full original kit. The mattresses we have are not cheap mattresses. They are spring air Ashton series upstairs and downstairs king koil perfect contour. I’ve actually had guests request to know so they could purchase these mattresses. That said, they are probably more on the firm side and not for everyone but the implication that we have tried to skimp on the level of what’s in the cottage for our guests is not accurate. I did check our knife block and did find 2 of the 9 JA Henkles knives blades are bent and the knives did stand some sharpening with the sharpening tool that is in the block. It is true, we do not have a microwave and it would add an additional level of convenience to our guests. The original design of the kitchen with the higher end fast wolf induction cooktop and convection oven speed were considered as better and healthier options to microwave but we will definitely consider further adding a microwave at some point. Thank you for your feedback, we will continue to make improvements for our guests.