Charming 2-bedroom house in The Colony with WiFi, AC no chores

Thank you for your feedback. I’d like to provide some additional context regarding your stay. Prior to check-in, you had requested early access, and I proactively offered you a larger unit several hours ahead of your arrival time, as the previous guest had not yet vacated the original property. I did my best to accommodate you as quickly as possible under the circumstances. Throughout your stay, you reached out with several requests, all of which I responded to promptly and worked to fulfill. You also mentioned that the hot water was not working; however, this was checked and confirmed to be fully operational.

Thank you for your feedback. We take cleanliness very seriously, and the home was thoroughly cleaned and prepared prior to your arrival. We were also happy to accommodate an early check-in at no charge, which was significantly ahead of our standard check-in time. Because of how early the request was, the access code was not yet active at that moment, but we responded promptly to ensure you were able to enter the property. Regarding towels, we provide a standard set based on the number of guests, and we’re always happy to bring more if needed when notified during the stay. We appreciate your comments and will continue working to ensure every guest has a smooth and comfortable experience.

The unit was thoroughly cleaned and inspected with timestamp pictures prior to the guest’s arrival. When concerns were raised, I immediately offered to send a cleaner to address any issues, but that offer was declined. I also paid out of pocket to have requested items delivered promptly in an effort to accommodate the guest. Unfortunately, despite reasonable and timely efforts to resolve the situation, some guests cannot be fully satisfied. All actions taken were consistent with my responsibilities and obligations under Vrbo policy, and I acted in good faith to address concerns as they arose.