Pluses: The neighborhood and property were really nice; plenty of room for 4 adults with 2.5 bathrooms. Easy access to everywhere we needed to go. Prior to our weekend stay, I had to send driver's license verification, and I had multiple communications with the host. We arrived @ 4:00pm for our easy check-in.Minuses: Upon arriving, as we were unloading our food, the large refrigerator/freezer was warm. I contacted the host and VRBO to see how to handle this. We were told to find another location and evacuate immediately to get a full refund. We were there for a memorial service, brought perishable food for the banquet, needed to pick up our adult child from the airport, and meet with other family members. We did NOT have time to do this and had not been notified there was a problem prior to our arrival. The host did supply a small dorm refrigerator that was supposed to be adequate. It was not, took up space around the kitchen table making the step-down into a family room dangerous. In addition, there was a nice deck with patio chairs, but no cushions for us to sit outside and enjoy the yard. We requested compensation for all these inconveniences upon arriving home. Two weeks later we received a small refund, inadequate for the inconvenience and spoiled food that had to be thrown out. Also, this is a rental agency that lists through VRBO. So, while we communicated with the host prior to our arrival, we dealt with the rental property for our issue.