Beautiful, Charming, Historic 2BR Cottage-Yard/Patio-Blocks To Beaches/Shops-OB

My apologies for this guest’s inconvenience. This is not the way I operate my rentals. There is an explanation. Although I am new to Vrbo, I have been a Superhost on Airbnb for 10 years and never had a situation like this. There are a few reasons why this happened and I’ll explain. First, this is a brand new listing, and the welcome guide had not been completely filled out yet. I did not realize the listing had gone live without this information. Second, I typically do not have to send out access codes because my smart locks are synced with the Airbnb platform and are sent out automatically to guests before they check in. Further, this guest arrived late at night, after 2 AM when I was asleep and my phone was off. Typically, this would not be a problem however, I did make the mistake of not realizing that the lock was not synced to Vrbo. This will not happen again. VRBO did call me at 5:30 in the morning and I immediately called them back to explain the situation, right after I contacted this guest. Regarding statements about the property itself: I’d first like to thank her for providing an honest critique. I value all guests’ opinions and take all feedback very seriously. I do have to disagree with a couple of statements, however. There is certainly enough space to unpack. There are two chairs in addition to the sofa and most guests compliment me on the shower pressure. Lastly, I believe that the cottage is as advertised. It is a vintage, historic beach cottage from 1929.