The Carmen Hotel - Ocean Front - Playa del Carmen

Popular amenities

Pool

Pet-friendly

Free WiFi

Restaurant

Air conditioning

Bar

Explore the area

Playa del Carmen, QROO

Quinta Avenida7 min walk
Playa del Carmen Main Beach12 min walk
Playa del Carmen Maritime Terminal15 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)45 min drive

Rooms & beds

Spaces

Number of living rooms

About this property

The Carmen Hotel - Ocean Front

Adults-only luxury on the beach

Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site. Housekeeping is available on request.

The Carmen Hotel - Ocean Front offers 37 accommodations with laptop-compatible safes and bathrobes. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with digital channels.

Bathrooms include bathtubs or showers, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.

Languages

English, Spanish

Amenities

Pool

Pet-friendly

Free WiFi

Restaurant

Air conditioning

Bar

Pool

Kitchen

Free WiFi

Air conditioning

House Rules

Check in after 3:00 PM

Minimum age to rent: 18

Check out before 11:00 AM

Pets

Pets allowed: dogs less than 22 lbs per pet (limit one pet total)

Smoking

Smoking is not permitted

Damage and incidentals

You will be responsible for any damage to the rental property caused by you or your party during your stay.

Important information

Fees

You'll be asked to pay the following charges at the property:

The resort fee includes:

Additional inclusions
Breakfast
In-room bottled water

We have included all charges provided to us by the property.

Optional extras

Pet fee: USD 100 per pet (varies based on length of stay)
Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

About the area

Playa del Carmen

Located in Playa del Carmen, The Carmen Hotel - Ocean Front is on the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed.

Playa del Carmen, QROO

What's nearby

Quinta Avenida - 7 min walk
Quinta Alegría Shopping Mall - 11 min walk
Playa del Carmen Main Beach - 12 min walk
Playa del Carmen Maritime Terminal - 15 min walk
Mamitas Beach - 17 min walk

Getting around

Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

El Fogon - 1 min walk
Mandala - 5 min walk
El Fogón Fiesta Jarocha - 1 min walk
Sakura Ramen - 1 min walk
Mu. Burgerhouse - 4 min walk

Frequently asked questions

Does The Carmen Hotel - Ocean Front have a pool?

Yes, this property has an outdoor pool.

How much is parking at The Carmen Hotel - Ocean Front?

The Carmen Hotel - Ocean Front doesn't offer parking.

8.2

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.

Learn more

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

8.4/10

Communication

10/10 Excellent

Frederick

11 Nov 2023

Liked: Cleanliness, room comfort, communication

Excellent option to stay

Great place to stay ! Very well located and the staff was very helpful and informative. The place is beautiful and we all were very happy during our stay.

Stayed 2 nights in Nov 2023

10/10 Excellent

Stephanie

8 Apr 2023

Liked: Cleanliness, amenities, property conditions & facilities, communication

Stayed 5 nights at the carmen and the hotel is in such a great location. It is a 30 sec walk to 5th avenue and right on the beach. The staff are friendly, the hotel rooftop and pool is beautiful with a great vibe and the rooms are clean. Tip for the showers, youll need to run the water for atleast 10 mins before hot water comes out. No matter where you stay near 5th avenue, it'll be noisy till 3am but its all apart of the fun and you can sleep through it fine

Stayed 5 nights in Apr 2023

4/10 Poor

Verified traveller

4 Jan 2020

Liked: Cleanliness, staff & service, amenities

Staff were amazing great location amazing room But things like the jacuzzi didn’t work no music speakers no bottle openers

Stayed 6 nights in Dec 2019

10/10 Excellent

John, NY

16 Jan 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Love the location. This hotel has everything. Roof top pool, beach, walking distance to coco bongo and fundadores park. Rooms are beautiful & modern. Netflix and internet included. Love it. I will return.

Stayed 1 night in Jan 2018

This review was submitted before 2018 and has not been verified.

8/10 Good

Pat, Melbourne, AU

22 Aug 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing staff, over priced hotel.

Hotel was great and the staff were amazing! Special thanks to Lalo, he was a real superstar made great suggestions for things to do and places to eat. The roof top pool was nice, however the wait for drinks was sometimes very long. The room was super nice however the internet TV was hit and miss; no normal TV, only things like Netflix which didn't work all the time. There needs to be more furniture on the balcony, there's no proper out door table and only 2 chairs. The space is huge so the could make it a lot more useable. There is no handle on the door from the balcony to get inside and at times it's impossible to open it without getting someone inside to open it; put a handle on the door! The beach was a huge disappointment. There had been a hurricane a week earlier so the sand was conplelty gone and covered in stinky seaweed. Other hotels made a huge effort to clean up the beach outside their resorts, but the Carmen didn't. It would have been nice if they tried to clean a space each day that guests could use. The rooms were very pricey and not worth the cost given the poor beach, poor tv, and lack of priority for inhouse guests at the rooftop pool; especially during the pool parties.

Stayed 4 nights in Aug 2017