Beach front 2 master suites private condo with roof top Clubhouse and Lap Pool

Randy and guests were perfect tenants. They were very considerate and followed the house rules. We enjoyed having them as our guests and hope to see them back again soon.

Dalia, thank you for staying at ElAriss620. We hope to see you back again soon.

Toraj, We enjoyed having you and your wife and guests. We appreciate your friendliness and treating our property as your home by leaving it tidy and clean. We are glad you enjoyed your stay and hope to see you back again soon. Thank you, Sam Ariss and staff

Bryan, Your comments are well taken. There should have been more of the items that you mentioned. These are privately owned condominiums. Some guests misplace things. Also, the owners do not drink alcohol hence not having wine glasses. You requested extra wine glasses from the management office. They provided you with two glasses. All you needed to do is ask for two more. We will see to it that the kitchen will be checked and is complete. We hope to see you back again. Thanks, Sam

We at ElAriss 620 pride our self with providing high quality properties with modern designer furniture and state of the art amenities and appliances. We appreciate Ronald's review. It was a reflection of his real experience. This was a testimonial for the great location, amenities, and personable service we offer as part of the package. Our top priority is to make our guests' experience memorable. As mentioned, ElAriss 620 has one of the best locations in Mazatlán. It is for those who want to experience the best of what Mazatlán has to offer. Had Ronald stayed a longer time, he would have been exposed to much more of the cities culture and features. ElAriss 620 is located within a short distance from local markets, shops, restaurants, and historic ElCentro. Never the less, the panoramic views from the balcony or the roof top clubhouse terrace are by themselves worth the experience. Ronald's comments will be taken into consideration to enhance our guests' comfort and enjoyment. However, the noise is a fact of life. We are located on the main boulevard where all major events take place. It is a lively experience and guests book with us to watch these events such as ELCARNAVAL, the third largest in the world, Semana Santa, and Bike Week, right from the balcony. These are only few of the long list of activities that take place right in front of the building. Also, by design, we have other condominiums in the same building with the bedrooms in the back where noise is reduced yet our guests can still enjoy the panoramic views and street events from the balcony. We thank Ronald and encourage our new guests to join us and share the unique experience At ELAriss 620. Thank you Ronald for sharing your experience. We are looking forward to having you and your family and friends to join us soon. Sam Ariss ElAriss 620

Lynette and group did not respond to our request for their arrival time. They showed up around five in the afternoon. Their reservation was for four people. There were seven of them and did not give us an advance notice. We had to prepare additional sleeping accommodations. This was a weekend, the Carnival season and the whole building was occupied. This was the second largest Carnival in the world with over 650,000 people on the streets watching the parade. Obviously, the noise was elevated. People rent at our building because it has the best location to watch the parade from the private balconies. I understand that Lynette booked specifically to watch the parade. In addition, her group was one of the noisiest after consuming tens of beers that were left empty all over the condominium. Unfortunately, we were already running behind because the renters before them did not leave on time and left the condominium in terrible shape. We started cleaning immediately. We provided extra towels, toilet paper, sheets and bedding to accommodate the extra three persons. We asked the group to wait on the clubhouse level and enjoy the panoramic views and provided drinks. Once they settled in the condominium, they started asking for items that were already there with additional in the bathroom drawers. They consumed more than six toilet paper rolls in one day. We gave them more when they asked. As for the hot water, Lynette is correct. There was no hot water because someone played with the water heater's setting. Apparently, they did not wait for the hot water to arrive from the boiler and played with the boiler setting and turned it off. During their stay, Lynette kept sending her drunk husband to request things even after they were provided, including the combination for the entry door which we provided in writing and did a demonstration. There were several house rules violations including smoking even after we pointed that out to them. "No Smoking" signs were posted everywhere and the smoking areas were indicated in the instructions provided upon arrival and on the HomeAway's site. Half full beer cans were scattered all through the building including the elevator. We received complaints from the other guests regarding Lynette's group. I was the only person trying to make our guests comfortable and enjoy their stay. The management office does not open on Sundays. We have over 140 Five Star reviews for location, quality, and personable service and hard work.

Julleen was a very courteous and considerate guest. We enjoyed having her and her family. We hope to see them back again soon.

Ricardo, Thank you for staying with us at ElAriss 620. We hope to see you back again soon.

It seems some people do not have appreciation for high quality accommodations at premium location.

Rene stayed at ElAriss 620 in March 2018. Her review highlights some of the key features such as the location with views of the events on the main beach boulevard and the closeness to the local market and other attractions. We appreciate Rene and her guests and we are looking forward to their next visit. In addition, ElAriss 620's condominiums are private and secure and have large balconies with panoramic views of the beach and the islands of Puerto Viejo and historic ElCentro.