L073B, "Lakeside Fun" 1Br Lakefront Cabin, Pets, Fishing

Thanks for the review! It is always a pleasure to hear that our guests enjoyed their time in one of our vacation rental homes. We are dedicated to making sure you have everything you need, including onsite maintenance services so that if something is not perfect, we can get someone to immediately care of any problems so you don't have anything to do but enjoy yourselves. Tom Kubat, Owner

Hi Amanda, I was sorry to hear that you had problems but I don’t really understand your complaints. I knew the fireplace had to be started for you and the resort says you seemed happy with how quickly they got it working for you and they have no record of you complaining about the view, or the mattress. As for the view, the photos we put on our listings are accurate. I personally took the photo of the lake from the screened in porch. Perhaps you expected to be on Table Rock Lake with a panoramic view but that was never promised. The mattress was replaced less than two years ago. We have checked it carefully for breaks or lumps, sags, etc. and could not find any problems. I even checked with the couple who moved in right after you and they said the mattress was comfortable and they had no complaints at all. (In fact, they just left us a 5-star review.) I never said the resort would replace a mattress on the spot. If it was truly broken, we’d have found another mattress for you but apparently whoever you spoke to did not get that you were requesting maintenance to come down and check it. Again, I am sorry if you were disappointed but I’m not sure what more we could have done for you.

Thanks Chris, I was so glad you had a great time for your belated honeymoon :-)

Hi Tiffany, I am happy to hear that you had a good time. That cabin is one of my favorites to stay in when I come to Branson. I apologize for the parking issue. I suppose it's one of those things that cannot be helped but next time you have a problem like this, call me and I'll put some pressure on the COA to have guests of the other unit park elsewhere. Again, I am sorry you had even the slightest inconvenience and I thank you for the excellent review. Tom Kubat, owner Branson Regal

We're really happy that you enjoyed staying at our home, Elwood and Carol. For your future trips to Branson, remember that we book almost 300 vacation homes for other owners, in addition to the ones we own. We can take care of your needs no matter how large your group or what area you'd like to stay in Branson.

Hi Robin, I apologize again for you disappointment. I suspect there has been a misunderstanding. I offered you a free night for your next visit to Branson in addition to a partial refund from the resort, which I believed was appropriate since they were the cause of the problems in the unit. I hire them to manage the property and to make sure it is kept like new. I have spoken to the resort manager and discovered that they did not send you a refund so I have already sent to you what you requested, one nights rental rate plus tax as a refund. In addition, my offer for a free night in the future still stands. As for the problems with the cabin, the resort responded immediately by sending one of the maintenance crew to you. The one toilet needed parts which caused a delay, and that's when you called me. As usual, I immediately called the resort manager (the first of half a dozen calls and more than a dozen emails to make sure you were taken care of.) He sent the maintenance manager himself, who came down as soon as it was convenient for you and he fixed everything. He said you were happy with the repairs and had no further complaints. It was only after you left that you told me a tree was blocking part of the view of the lake and that ruined your anniversary vacation. Unfortunately, there is simply no way to predict something like this. When the photos were taken, that tree was not blocking any view and even when I was there in May (two months earlier) it did not block the view. I am now working with the HOA to remove the tree or at least trim it back and they have done that for me on other properties in the past so I am confident it will not be a problem in the future. Nonetheless, it surprises me that such a detail could ruin a vacation and I have to say that offering a free night for a return trip (after the tree has been removed) should have been a sufficient compensation. After all I did to resolve this situation, it does not seem fair to accuse me of not being responsive to your needs. My dedication to make sure my guests have the best vacation experience possible is the reason I hire the best property management team in the area but sometimes things break and need to be fixed...and God sets his own timetable for plant growth.

Hi Tony! We're really happy that you enjoyed staying at our home and the resort amenities. Remember that we book almost 300 vacation homes for other owners, in addition to the ones we own. We can take care of your needs no matter how large your group or what area you'd like to stay in Branson. Thanks! Tom