4/10 Poor
Josh R.
14 Apr 2021
Liked: Location
Disliked: Cleanliness, check-in, communication
Not Good
We’ve stayed in the Gulf Shores/ Orange Beach area several times and live it there! We’ve used VRBO before with zero issues. This time we did VRBO but this unit is apparently run by a property management company. Just a completely different experience and not one I would ever do again.
Other than my booking email, we received ZERO communication from anyone. I sent multiple messages through the app. We even started looking for backup condos in case when we got there our reservation was no good. Finally when we were 3 hours away I messaged again and got an email saying our condo was ready.
We showed up at our building and there was no one in the lobby. Wakes around for a while and finally a guest told us if you were with the management company you had to go to a different building to check in. We went over there and the check in was in fact there.
Room was exactly as the picture showed but imagine the absolute minimum they could do. 1 roll of TP, 1 roll of paper towels (3 bedroom condo rented for 6). It just get cheap. We’ve stayed in units that were operated by the owners before and they’ve always tried to be good hosts. This company (and their ridiculous “management” fee (check your total cost)) seem to be all about profit. It sounds like they manage about half of the building we were in.
Our room said WiFi included but it was patchy at best. Told maintenance day 1 that our individual unit was out but it was never fixed. In fact on our 2nd day there they came to fix the requests from the previous renter (broken TP holder, missing outlet covers).
Water heater went out when we were there. Maintenance guy came and said the unit had too small of a water heater and it was a known issue. He said he had no idea why they do that other than to save money.
Beach was wonderful. Location was great. The experience with the condo was a total bummer.
We actually like the building but will be specifically seeking out owner rented units from now on. The difference was night and day.
Josh R.
Stayed 7 nights in Mar 2021
