1/5 Terrible
Belinda L.
13 Sept 2023
Liked: Location
Disliked: Cleanliness
orange beach
The unit was clean in the middle. There was months of dust behind t.v, entertainment center, under bed, the exterior of the refrigerator. One of the shower doors was loose to the point of being a safety hazard. The oven did not work at all. The pots and pan situation was horrible. The pans available were not suitable to cook in. They were supposed to be nonstick, but were notably not non-stick. There was major construction going on directly outside our small balcony area. This would wake you as early as 5:30 a.m. Not when I want to wake up on vacation. There was not even 1 day of coffee and filters provided. The parking garage flooded with nearly a foot of water and stayed that way for a full day. To the management, I left both keys on the kitchen counter, if they were not both there, your housekeepers did something with them. As I said before, they obviously are not very good at their jobs according to the cleanliness of our condo, which should be described as a studio, not a one bedroom. The charges are ridiculous. The nightly rate is reasonable. But once all the fees were added, which all of them were not explained, the total costs almost doubled! Cleaning fee was outrageous for a studio apt, especially because it sure was not clean! I could go on and on. I will never stay at this complex again or anything managed by Brett-Robinson. Doubt I will stay in a VRBO again. All though I think I may have had a good experience at a VRBO in the past.
Belinda L.
Stayed 5 nights in Jun 2023