Luxe 3BR/3BA Waterfront Retreat Heated Pool Oasis

Thank you for your feedback. We’re disappointed to hear that your experience did not meet your expectations, especially given our history of over 35 five-star reviews across multiple booking platforms from satisfied guests. Our waterfront property is surrounded by lush South Florida vegetation, where wildlife, including iguanas, is common. We also maintain preventative rodent-control stations around the exterior of the property. When you raised concerns about the bathroom and kitchen caulking, we promptly arranged for our handyman to address the areas during your stay. Unfortunately, you declined the proposed service visit, although we remained available to resolve the issue. Regarding the hot water, we offered to send our plumber to inspect and address any concerns. No further hot water issues were reported during the remaining days of your stay. While you expressed dissatisfaction and requested a refund, your family ultimately chose to stay for the entire five-night reservation rather than checking out early. We take guest feedback seriously and always make an effort to resolve concerns promptly. We stand behind our property’s cleanliness, amenities, and commitment to guest satisfaction, as reflected in our 35 five-star reviews across multiple platforms. We encourage future travelers to consider the full history of guest experiences when evaluating our home.