Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Very dissatisfied with service from rental company, request for made, and confirmed on the contract and with three different phone calls as to queen bid instead of twins TVs in the bedroom to arrive, and it was not done and was told it could not be done until four days later. The smoke detector was missing in the living room, which kind of looks bad in an expensive rental house but I was told that they were up to code so it didn’t matter, the ventilation fan in the primary bathroom did not work, which they tried to tell me that I was complaining about the AC, I made no complaints about the AC. Both of the bathrooms, the shower curtains all along the bottom have black mold my contract on the first page stated that I had an early check-in a late check out. . I made no complaints about the AC. Both of the bathrooms, the shower curtains, all along the bottom, have black mold my contract on the first page stated that I had a early check in a late check out and that the bids were to be put into a queen. I have never had issues with any other company that I have used when coming to Key West like I did with compass , when I questioned that being on the contract I was told that’s just customer comments well don’t put it on the contract if you’re not gonna honor it and don’t tell your clients that you will when you book it when you call and talk to three different people that work for the company!!!!!