4/10 Poor
Susan H.
23 Oct 2024
Liked: Cleanliness, location
Disliked: Check-in, communication
Vrbo let us down. Never again
Vrbo let us down. Fernandia Beach Realty did a crapy job. There were plenty of messages about time of arrival and departure and parking. Only 1 car and it had to be parked in unit number spot. BUT our number spot was blocked off, no one around,dark and late. No response from them when I called. Certainly they were aware of the parking situation. But no message to us. Another issue was We were told the beach gate code. Most times the gate was open. I never gave it much thought until a few days later coming off the beach it was locked both gates would not work with the code. I called and got no satisfaction. It turned out one of the gate locks had been broken for some time. The other opens from outside but not to let anyone out of the beach area. I talked to rental agent the next day she knew about the locks but said that was not her job. I should contact HOA. Terrible experience. Vrbo and Ferandia reality did a horrible job. So what are you going to do about it??? By the way, this was my first experience with Vrbo.
Susan H.
Stayed 5 nights in Oct 2024
