Verified
2/10 Terrible
Neil W.
18 Mar 2019
Nice location, shame about the amenities and management service
My parents stayed here - defintely enjoyed the central location.
Unfortunately there are known problems with the hot water system, which were not disclosed originally but are supposedly solvable by following a complex process of actions with other taps etc. Not what you want when all you want is a hot shower, and you have paid a lot of cash for the privilege ! I reckon my parents managed 1 out of 2 showers being hot.
In addition, the advertised TV and cable system did not work - despite plenty of playing with it I could not even get the TV on. It is quite appalling that a flat is let with an advertised service that did not work.
Management team response was very poor - their best offer on hot water, when pushed, was to offer us details of the complex process of actions to get hot water; following first comment that "lots of plumbers have tried, but none can fix it". Sorry, what did you say ?! you know there's a problem but you don't disclose it to paying guests until they have booked and paid ... shame !
And there was no offer of assistance to fix the TV / cable.
After much arguing and pressure, I eventually managed to get a single night refund (from 15 days accommodation) in recompense for the problems.
To my mind it's dishonest, as the true conditions of the flat are known but not disclosed in advance and you only find out when you get there.
So be warned, the location is good - but the amenities are poorly maintained and the 'management service' is rubbish. Caveat emptor !
Neil W.
Stayed 14 nights in Jan 2019
