Beachfront, Free Beach service, Master on Gulf-Pcb

Thank you for the kind words. We know what we like at the beach and try to provide that to our guests. We hope you will choose to stay with us again in the future.

I’m sorry you had a bad experience while visiting our condo. I’m not sure what property manager you spoke to, but it wasn’t my wife nor I. We only put out 1 parking pass per visit because we also have to pay for them and don’t want them wasted. If a guest needs more than one and tells us we will provide a second one at no charge. We also would have told you that it would be ok for your son to visit. The people in the on site office are only responsible for building maintenance, security, etc. and aren’t necessarily hospitality oriented.

Yes, it is truly amazing to wake up to the sounds of the waves on the beach; sipping your morning coffee on the balcony as you watch the early birds hitting the beach or occasionally seeing dolphins swimming by just offshore. As for the mattress, it is a relatively new king size premium pillow top made by a top manufacturer (Sealy Posturepedic, I think). Unfortunately, one mattress does not please everyone. As Goldilocks said, some are too hard, some are too soft and some are just right.

That you for the kind review. We are glad you had a great time at our condo and we strive to make it everything you describe and more. We look forward to having you back for return visits in the future.

We encourage all our guests to communicate with us. We are Premier Partners, which has one of their criteria to quickly communicate with guests within a short time frame. In addition, this guest emailed us this: “Sounds great, thank you! I appreciate your quick response!” We had to change cleaning services because the quality was not there. I attribute some of these comments about the cleaning, leaving a bathroom rug, etc to that. We expect quality cleaning. We ask guests to contact us if there are any issues. We would have gotten the cleaner back there but they did not mention anything. Ocean Villa has the best parking arrangement I’ve seen in PCB and I’ve visited many. The screens are off on purpose because of guests leaving the doors open with the AC on; causing the a/C unit to freeze up and to increase the electric bill. We do not demand our guests to give a 5 star review while we hope they do. Many guests do not realize how the booking sites tabulate the reviews. A 1-4 star review equates to a 1 star review in their total. We are a small business and these lower ratings would be devastating. What we ask is if you can’t give a 5 star review please do not do a review at all because of this. This guest’s reservation was 10/5/23 thru10/11/2023; yet, he waited until 3/13/24 to review which is 6 months later. I find this curious. Was he having a bad day and we were his victim because I feel a 3 star is unwarranted for the complaints he wagered.

So glad you found everything to your liking to make your vaca great. You should have said something about the digital thermostat. There is no timer or governor on it. You must have needed a little instruction on its use. Thank you for the 5 star review. We appreciate you!