With all due respect, we have stayed at numerous VRBO properties, and this one was by far the worst we have ever been in.It all started when we could not adjust our check in date online, Todd the owner had to adjust it for us. From the drama with the neighbor blocking off the driveway, which by the looks of it, this has been going on for some time, not something that just happened before we arrived.The grass was super long, there was somebody elses clothes outside on the patio table, we walked into a "mud room" that looked like things were just piled in there to get them out of the way.The kitchen stove did not work, there was still food and drinks in the refrigerator, dirty bowl on the floor, it was super-hot in the house itself.We then went to check out the rest of the house, which turns out there are holes in the walls, the windows are cracked, one appears to have a bullet hole in it, there was what appeared to be blood stains on the lamp shade in the one room.We sat on the couch for maybe 10 minutes while we tried to find a different place to stay and my sister-in-law had bugs crawling on her.Highly disappointed with all of it, VRBO stands with having nice rentals for their clientele, we are requesting that you will reimburse us the cost of the stay, as we did not even stay there, we had to go find a new place to stay for our 5 day get away.Again, when we tried to cancel our reservation for this stay the website would not allow it. Thank youRobin