We had a disappointing VRBO rental experience in Cape Coral. The home lacked detail, and communication with the management company was poor. On arrival, roofing material blocked the driveway. Inside, we found ants, spider webs, empty propane tanks, and a broken can opener. The hot tub didn't heat up. We even had the pool person try to do it and he could not, saying, it's really finicky sometimes. We chose that home because it had a hot tub. We contacted Prestige Villas, Alex promised to address the issues but never did. The exterminator refused to spray indoors for the abundance of ants in every room and left angrily. Alex didn't follow up, leaving the ant and spider problems unresolved. While renting a boat, we had control issues and we bumped into our neighbor's boat, scratching our boat without damage to his. The neighbor's verbal aggression and swearing was disturbing to my wife and five kids, and Alex failed to address it. On departure, we asked about some charges that were made, and could not believe the unprofessional manner they responded. Due to lack of preparation, poor communication, pests, an aggressive neighbor, and unprofessional management, we won't return. We reported our concerns to VRBO, disputed charges, and will leave an honest review to assist future travelers.