The Yellow Door Cottage | Classic Bowen Charm

We were extremely surprised and disappointed to read Paula’s review, particularly considering the message she sent immediately after checkout: “Hi Chris, we just left the cottage, dishwasher is on. We had a lovely relaxing visit. Thank you. Paula” At no point during her stay did Paula contact us regarding any concerns or give us an opportunity to address them. Regarding the indoor wood-burning fireplace, clear signage explains the summer restrictions issued by Metro Vancouver. Furthermore, the fireplace was not advertised as an available amenity during the summer months, so its unavailability should not have come as a surprise. The “uneven steps” are natural stone steps, clearly visible in our listing photographs. Their irregular shapes and textures are intentional, preserving the cottage’s natural character while allowing proper drainage. We regularly welcome families with children, and guests are informed that there is no safety gate at the staircase. We subsequently explained to Paula that a three-star VRBO rating suggests a significantly negative experience, which she acknowledged was certainly not the case. Unfortunately, she indicated she was unable to remove her review. We fully respect every guest’s right to share their experience, including constructive criticism. However, we strongly believe reviews should be fair, accurate and truthful. It is particularly disappointing when a guest describes a “lovely relaxing visit,” raises no concerns throughout their stay,