Cozy 1-bedroom Grnd Flr apt. Sleeps 4, Pool & Free Parking

Mark, let me start by saying, if check-in time is 3 PM and we checked you in at 3 PM, then I’m a little bit confused at why you seem to believe that that’s a problem. Secondly, you didn’t seem to have most of these issues with grimyness or dustiness until you had the issue with the air conditioning. To be completely fair, I did tell you to turn it off and give it about five minutes to let it reset itself because that entire week here in Los Angeles it was near 100° each day and I’m sure that the guest before you had been running at 24 hours a day. That was not bad advice. That was actually the advice I would give any guest. I didn’t reach out to you the next morning because I’ve learned that when a guest has a problem, they will reach out to you themselves, and you did not do that, so I assumed that the air conditioner was fine. When you finally messaged me in the evening and told me that it was still an issue I offered to refund you that second night stay so that you could find someplace where the air conditioning wasn’t an issue. You neglected to mention that part in the review. You also neglected to mention that you chose not to leave and then after the stay you decided to ask for your money back. There legitimately was an issue with the air conditioning that we have since fixed, but when you’re writing a review, you should try to be a little less disingenuous. If this experience puts you off of VRBO, that’s probably a good thing for future hosts.