Private house on large lot w/amazing views and backyard pool and outdoor kitchen

Yes, unfortunately Elsa did arrive at the house and somehow someone had(most likely previous guest) tampered with the valves on the pool system causing it to not flow properly. This was immediately addressed at 6/7 PM on a Friday night after their arrival at 5 PM and the pool was fixed that same night and then a follow up check on the pool by the pool company the following morning. The situation was not expected by either party and was promptly addressed. Elsa however is not the easiest person to deal with and it was suggested to her that we are doing what we can to fix the problem and if she wanted to leave that I would fully support that and provide a complete refund. I am sorry that the pool was not ready and again it was unfortunate, but it was addressed promptly and corrected that same night of their arrival.

This review is so wrong in many areas. I was on the phone each day with this guest for his entire three day stay and none, I repeat none of the above was mentioned to me at all and or listed as a problem. So to bring it up in a review I don't feel is fair as any any all of these would have been addressed. The pool is simple to operate and is clearly outlined in the house arrival instructions as to how to operate both the pool and spa during your stay. This guest for some reason over complicates everything hence the reason for the daily phone conversations and numerous and unnecessary text messages. As for the bugs, the house is regularly spayed monthly for pest control. The desert can be harsh and bugs are difficult to manage maintain, but the house is treated regularly. As for airport noise, yes the house is close to the airport, but so is pretty much all other properties within Palm Springs. As Palm Springs is quiet in general, yes a 6:45 AM flight, which is the first one out and not 6 AM will be heard. So again this guest is not be truthful in this review and or fair. Airport noise in general is minimal and the house proximity while close does not have a problem with noise as it is not in the flight line. Three flights are all that are typically heard and if this guest again was honest those would have been stated. Those flights are the 6:45 AM flight, the afternoon flight around 1:30 PM and then the early evening flight. Finally as for supplies, we do stock it will plenty of toilet paper and paper towels. This guest again not being honest and fails to mentioned that they arrived early, thus putting pressure on my house cleaner to hurry and perhaps then the toilet paper was overlooked on her end. Overall this is a great property, gets a ton of use in rental guest and we regularly service it and most importantly ensure that it is operating as advertised. As for this guest, I guess you can't please them all, but again if any of his claims would have been brought up, I could have easily sent my house cleaner to address right away and or sent a handyman for the other items mentioned.