Condo, 1 Bedrooms, 1 Baths, Sleeps 2 (2 adults)
Vacasa of Sun Valley and Ketchum
- english, french, german, spanish, portuguese, italian
100% refund if cancelled at least 60 days before arrival date. 50% refund if cancelled at least 30 days before arrival date.
The condo was in great shape and finished with everything needed. Thanks for a great stay
Perfect location and loved the town Ketchum
We had so much fun at the condo!
Adequate, but things you need to know
Understand that my comments are coming from a background of managing my own vacation rental properties and what expectations I personally have as well as the standard expected from my guests.
First, you can't talk to the owner at all prior to renting the property because Vacasa is managing it and it takes 12 - 24+ hours to get your questions answered. Speaking to an owner would have been helpful as my questions related to someone who had first hand experience of the property and area. I had to do it via email and never got the most important question answered at all. You also get stuck paying 2 mgt fees when it's handled this way.
1- this property is in a good location, the view from the deck is very nice, but a table to sit your coffee would be nice, we had to use our cooler. they tell you that it's on the 2nd fl. and the parking is in the basement, but they don't tell you that there is no elevator. A deal breaker for some people and a big inconvenience for others when dragging luggage & supplies.
2-VRBO page says it has a washer/dryer. It doesn't have one in the unit. It's coin operated & in the basement which has a code on the door(which I didn't get in my TRIP MANAGER!). Now you can carry your laundry up all those steps every time as well.
3-The wi-fi code infomation provided was incorrect but we finally figured it out on our own.
4-The chain lock on the door was old and broken, door knob was loose and there was no deadbolt at all.
5-We were there when it was hot and the unit was ok during the day with the glass doors open, but at night you have no cross ventilation and it's hot even though it's cool outside. There is only one small window in the bedroom and opens on to the outdoor walkway. At night you can't leave the window open because it is right on the street and you can't sleep from the noise. A ceiling fan or window fan is badly needed.
6-If you are in the shower and the toilet is flushed or water is running elsewhere you had better move fast!
7-It says this sleeps 4. I don't know how, there is only a cot with a 2" foam pad in the closet and a person of average height will have their feet hanging off the sofa.
8-There is no icemaker in this frig even though it is full size. There isn't one in the basement either.
9-Better explanation and access to the amenities.
10-kitchen SPARSELY equipped. No corkscrew among other things.
Ketchum & area are beautiful and fun place to visit. This unit could just use a little work.
We appreciate the feedback and apologize for any inconveniences faced during your stay. While guests are able to email us we encourage them to reach out to us using our 24/7 Customer Experience phone line. Often times the Local Managers phone number can be found within the home or in the guests check-in email, this allows for the guest to speak directly to local staff.
If there are issues within the home, such as an incorrect password, damage to door handles, etc. we encourage guests to call in at that time so that we may send our local staff to fix these issues ASAP.
While the unit does allow for up to four people it may only comfortably sleep 2. The maximum occupancy is often times how many people can safely stay in the home. We try to provide accurate pictures of each rental so that guests know exactly what they will be renting.
Each home varies in appliances and amenities and while most owners do provide a full kitchen, it is not mandatory. We will reach out to local staff with your feedback so that improvements can be made for guest satisfaction.
It a great local for downtown Ketchum
It was a great place to stay for just the 2 of us. Nice little balcony to watch the birds, see the trees, and hear the river. It was so close to the bike trail; we could easily ride or walk wherever we wanted!