Verified review
8/10 Good
Dana S.
15 Oct 2018
Nice flat in a good location. Needs better property management.
I'd like to give the property owner *5 stars* and the property management *1 star*.
Pros: The flat is exactly as pictured and right by Russell Square station, excellent grocery market, movie theater and more. Kitchen was surprisingly well equipped, and the bedroom has a rare king-sized bed.
The only reason I'd give property manager Veeve *1 star* is that check in was prompt and convenient. Thank you.
After that, a zero ... Amenities confirmed in advance did not exist (TV to watch football, which was the reason for the trip to London). There is however a small screen and WIFI, so you can watch some limited programs like Netflix. On our first of 7 days, the power went out due to a fuse. We figured that out fortunately, because it took property management 24 hours to check back by e-mail. The shower had hot water on the first two days, then none thereafter. The kitchen is well-stocked for cooks, but due to the unexplained power issue, the oven would not heat (even when all other appliances and outlets were shut down). So no TV, no oven, no showers, and no help from Veeve. The info handout for the property was not for this flat, and another was sent by e-mail, but still the details did not match the property. So either twice the wrong info, or just outdated info. For example, no clear instruction on sorting rubbish or disposing of recycling. So again, no regrets about the property, but if you choose Veeve you will be on your own. I'm a vacation homeowner myself, and I have rented homes in Italy, US (from FL to CA), Mexico and Latin America. In my opinion this homeowner deserves better support on his vacation rentals.
Stayed 8 nights in Sep 2018