Pool / Spa
Cancelled bookings will not receive a refund
Damage and incidentals
You will be responsible for any damage to the rental property that is caused by you or your party during your stay.
Max guests: 11
- no loud music any time
- quiet hours from 10pm to 8am
Loved staying here. Pool is amazing and the lap pool and spa were also appreciated. Great to have a big backyard and easy access to the beach. Property manager is easily accessible if you need anything during your stay
It was a pleasure hosting you Lisa. I hope you can return next year.
Great house, huge pool and super helpful service. We feel lucky to have stayed here. Thanks
Thanks Monique, it was a pleasure hosting you and I'm glad you got to enjoy and appreciate this beautiful property.
I hope your 2019 is a happy and healthy one.
Property not as described.
Unfortunately during our stay:
- Lap pool was green and unusable
- Spa was broken and also dirty, therefore could not be used
- There was no Foxtel as advertised
- Internet was down for the duration of our stay.
- Kitchen hotplates were broken / non-functioning which made cooking for a large family difficult over Christmas.
The property manager was contacted and attempted to fix these problems to no avail. No reasonable compensation has been offered and the property owner is ignoring communication. Whilst the property was fine with a great location and a large size, given the premium price charged we were disappointed with the large number of problems, and the managers inability to resolve them during our stay.
We take guest feedback very seriously and rectify any issue we possibly can as it occurs. Xmas and New Year week bookings always present challenges due to minimal access to trades and service people if equipment fails outside of our control. We do however provide around the clock management contact to rectify everything possible as it occurs
- wifi speeds were low at various times due to the increased demand over this peak period. This was confirmed by an online service call to Telstra at the time the issue was reported. This has now been rectified by the owners installing NBN which has seen consistent and high speed internet successfully tested by this season's Xmas and New Year guests
-The spa issue was caused by a guest leaving the heater on despite clear instructions this would turn the spa green. Unfortunately this also resulted in the heater motor burning out and requiring repair. The heater was repaired at great cost to the owner when a service person and parts were available and this guest was given a monetary compensation for the inconvenience of not being able to use the spa. The property has 2 swimming pools, including one more reminiscent of a resort pool than a home pool. This pool was in full operation and enjoyed by all guests
- The hotplate issue occurred shortly before the holiday period commenced and required the stone benchtop being recut to allow for a replacement. Despite the best efforts by the owner It was not possible for this to occur before the guests arrived. The guests were advised of the issue with certain hotplates prior to arrival. The working hotplates and the 2nd kitchen with a full set of hotplates in this property meant there would be no hinderance to cooking. The hotplate was replaced and has been operational for all subsequent guests
-when the Foxtel service failed we immediately attended the property, their technical support team was immediately contacted and all tests done over the phone. Nothing could be detected or done until their technician could attend the premises which was not available until after the school holidays. The owners employed private technicians to get to the bottom of the issue earlier and it was discovered that the box had completely died and nothing could be done but replace it. This again required Foxtel to co-operate and get us a replacement box which was done on their schedule not ours and therefore not available during this booking. Monetary compensation was provided to the guest for this as well, despite all other smart TV programs being available
-We are happy to report these issues were all rectified as soon as physically possible and have been tested by this season's guests without issue. As stated the guests were compensated for items that could not be rectified even though they were out of our control