Casa Luna – Mini Compound, Mountain Views, Pool/Spa, Steps to Hiking Trails

Thank you for taking the time to review your stay. To clarify a few points: it’s noted on the property page under amenities that we do not provide shampoo or conditioner, as most guests prefer to bring their own personal care products. Regarding your comment about a lack of paper products in the bathroom, I assume you are referring to toilet paper. The property has 4 bathrooms, each stocked with 3 rolls of toilet paper (12 rolls total). If you had run out during your 4-night stay, we would have gladly restocked upon request. Additionally, we provide a bar of soap for each shower and stock ample sundries throughout the property to ensure guests have everything they need for the kitchen and laundry. We never discourage guests from using the pool and spa and clearly disclose the utility fee process upfront during booking. Unlike many properties that charge $75 to $100 per day to heat the pool and spa, we share the utility costs with guests by reading the meter at check-in and check-out, deducting the ​shared ​portion, and billing for any overage. In your case, your utility bill was just $44—far less than the $300 to $400 typically charged by comparable rentals for similar ​nightly stays. Lastly, all hotels and rental properties are at a premium during the April music festivals. Our special event rates are competitive and, in many cases, lower than other 4-bedroom homes in the area. We enjoyed hosting you and hope you’ll consider staying with us again in the future.

Thank you so much for your kind words about the beauty of the property — many of our guests feel the same, and we’re glad you enjoyed it too. Just a quick note for clarification: the kitchen is stocked with a variety of seasonings located in the cabinet near the stove. You may have missed them during your stay. Since we were in touch frequently, I would have been happy to point them out had I known. Regarding the pool, this is the first time we’ve received feedback that it felt small. It actually measures 9 feet wide and over 30 feet long, which typically suits our guests well. As for the lukewarm tap water, this is a common occurrence in the desert during the summer months. When outside temperatures reach 110°F or more, the ground​ temperature rises heat​ing the​ water pipes, which can cause the cold water to run lukewarm. I just wanted to clarify this for future guests so they know it’s a seasonal issue​ June to Aug and not a year-round one. ​You ​requested to rebook the property for next year. ​W​e suggest you ​consider coming back in May, when the water ​r​uns cold​ in the taps, but completely understand ​your preference for the lower summer rates! It was a pleasure hosting you, and we look forward to welcoming you back​ sometime in the future. ​Best, Adi

Hi Scott, Thank you so much for taking the time to leave us such a wonderful review — we truly appreciate it! We always encourage guests to reach out if anything comes up during their stay so we can take care of it right away. I’m sorry I didn’t realize the fire table propane tank was empty. We do keep extra full tanks in the garage for just that reason. It was a pleasure hosting you, and we’d love to welcome you back anytime. Take care, Adi