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2/10 Terrible
Trucyntha W.
11 Aug 2023
Very disappointing!!!
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We arrived early, I called to let them know and to see if we could ck in early, they said the property was not ready, ok so we got food and went to my eldest sons hotel for a while, came to the house at 3:00, check in time, the cleaning staff were just arriving to clean. so we had the kids go to the pool to avoid sitting in a hot van, the pool was not clean I asked were they going to be cleaning the pool and the area, it was not cleaned until 2 days later after I asked for the 2nd time, we ended up getting into the house 4-430, there was trash all over the side of the house large cans and bags, the house was half cleaned and smelled, we had to purchase trash bags, cleaning supplies, a shower curtain, toilet paper, paper towels, air freshener, we were accused of breaking a beach chair, that was in the SHARED POOL AREA, that was broken when we arrived, also a stool in the living room, that had been patched up numerous times, once we noticed the wobbly leg of the stool we took a picture of it and placed it up on a table, we would not be accused of breaking it. Oh before we left the large trash cans were removed but the bags were left, not sure why, but it was clearly not our trash, if the house had been properly cleaned before we moved in it would not have been there, I called numerous times to the office with complaints to only get an I'm sorry from the office, obviously the staff was not communicating to the owner the daily complaints . the stay in your place was a horrible experience, I should have been expecting a refund or to be compensated for all of the inconvenience. not to be accused for things that were not true.
