8/10 Good
Keri N.
19 Nov 2023
Liked: Cleanliness, check-in, communication, location, listing accuracy
Not fancy but functional
We have stayed at aldea thai before so we knew what to expect with the property. Its a quite great location and just average place nothing fancy here but functional. We never spend much time in our room so all i really need is a place to sleep comfortably and shower with a close location to the beach. The property fits our needs. While this room met our needs clean, location,price the one thing that it falls short in was comfort. The bed is beyond hard actually felt like sleeping on concrete. It really put a damper on our stay. My husband and i were beyond exhausted every day from lack of sleep and body pain from the mattress. I reached out to ceaser to express my displeasure about the bed. While he did offer to order a mattress pad for the bed he said it would take 3 days to arrive but never did. He said the bed is like that for durability. My adult son was staying in another room managed by someone else and their bed had a wonderful mattress pad on it. I feel like to provide your guests with basic needs this needs to be addressed. If somebody would prefer a harder mattress then the topper can come off. I considered checking out and taking a loss but stuck it out. In hindsight i really should of just took the loss because the thought of going to bed at night just ruined our days knowing we had to sleep there. The room is in need of some basic upkeep such as new curtians which were stained toilet area needs some attention. Ceaser was responsive but just didn't follow thro
Keri N.
Stayed 5 nights in Nov 2023
