Beautifully appointed house with a unique architechrally design & features
- english, spanish
Check-in: 3:00 pm
Check-out: 10:00 am
Cancelled bookings will not receive a refund
Ants and more Ants
This accommodation is beautiful although our stay was spoiled due to ANTS! Agreeably, the management had put ant poison above the kitchen counter, unfortunately, the ants crawled up the wall to an ant trap hanging over our heads. We called management and they were well aware of the problem and even came and sprayed. They also told us not to leave any food out, which we had already figured out, we had stored non refrigerator food in the microwave but the ants persisted by attacking my makeup in the master bath. We finally got some relief when we purchased our own can of ant killer, but this was a temporary fix as well.
The other major problem we had was dirty dishes. Upon arrival you will see a notice that informs you that when you leave you are expected not only to wash all the dishes but put them away, which is fine, but the dishes that were there upon our arrival were so dirty we had to wash everything and I mean EVERYTHING before we used it. The cheese grater was so full of cheese it is no wonder there is an ant problem. Also, lifting a pan in one of the drawers revealed a pile of ant eating something.
I hate leaving a bad review but this problem was a known problem and we were not made aware of it and basically told that ants are a problem in the area. We looked at other VRBO's in the area and didn't find any reviews that indicated this. We also stayed in the rainforest and honestly had no problems with any kind of bugs so I believe this issue needs to either be addressed or guests notified of the problem. In regards to the dishes....everyone's idea of 'clean' is different. If the management expected guests to clean all the dishes they should be checking for cleanliness.
Thank you for review and feedback.
We were actually not aware of there being an ant problem until you informed us. We unfortunately can't inform guests, if the guests staying do not notify us.
Our cleaning team did not notice any when they cleaned prior to your arrival. We also arranged a pest control company straight away, however upon his arrival (and during your stay) he said he could not find any ants at all. Unfortunately they do come and go, especially when this stunning property is on the edge of a forest reserve.
We will always ensure we rectify situations that impact our guests asap, however we have not had this mentioned before or since your stay. Ants will often come in looking for water or on extra hot days for some reason, and they often disappear as quickly as they arrived.
We do have very high cleaning standards (as you can see in all of our reviews) and we also have a cleaning supervisor check each house to ensure it is perfect for our guests (including checking all kitchen items), however if guests do arrive unexpectedly earlier than our check in time of 3pm, it means that our supervisor has missed the opportunity to double check after the cleaning team and before guests arriving.
We do kindly ask guests one thing and one thing only upon their departure, and that is to please do your dishes before leaving. We do generally check that this has been done.
We hope you managed to enjoy all the beautiful features of this house and this special region. And we do appreciate your feedback.
Kind Regards Verina & The Freycinet Holiday Houses Team
Stunning home, spotlessly clean, conveniently located, incredible view of the Hazards.
Stunning and immaculately clean home with all the kitchen amenities. Lounge room has the most incredible view of the Hazards. Rooms are modern, beds comfortable and sheets crispy clean. You won’t be disappointed.
Hi Regina, It was great to have you and your family with us. We are so glad you have had a lovely time while staying at the property. The Freycinet Holiday Houses team thank you for your review. We look forward to seeing you again in the future. The Freycinet Holiday Houses Team
There are many attractions here in Freycinet. In the Freycinet National Park you have the famous Wineglass Bay and the lighthouse, you can get information on the walks and hikes in this region from the National Park office here in Coles Bay.
There are also experiences such as:
• A unique and reputable food & wine tour “The Long Lunch Tour Co”
• “Wineglass Bay Cruises” seeing Wineglass Bay via a cruise
• 4WD bike tours with “All4Adventure”
• Kayak Tours with “Freycinet Adventures”
• Scenic flights with “Freycinet Air”
• The “Freycinet Marine Farm” where you can sample local oysters and scallops
• A popular café with the most spectacular view "Tombolo @ Devil's", quality wood fired pizzas (best coffee on the East Coast)
• Watch the sunset and have a cocktail at “Freycinet Lodge”
• Have a roast and beverage at the Coles Bay Golf Club.
There are lots of stunning beaches for swimming and fishing, a golf course and other attractions in the next town of Bicheno (only 25 minutes away) where you can go on a night time Penguin Tours and see Tasmanian Devils at Nature World.