8/10 Good
Lori L.
6 May 2024
Liked: Cleanliness, communication, location, listing accuracy
Disliked: Check-in
Sort of nice Rome apartment
My main complaint is the check in process and the booking. I accidentally booked the apartment for one instead of 6. The property owner told me to contact VRBO to change the booking and VRBO said they called the owner and he didn't respond. So, there was only one of us on the reservation, therefore only one of us had access through the app that unlocks the door. I asked the owner to have it changed at least 3 times to add my friends to the rental. We got to the apartment and we were
unable to get in with the app for 30 min until we figured it out.We found hard keys inside.which we used for.the rest.of.our stay. I had asked to have someone meet us there for check in due to my concerns about the booking but no one came. We also had no Nespresso pods for the coffee machine and nowhere did we see where we could get them. We also had no napkins or paper towels. Nothing to wipe up the water that leaked out of the fridge. The owner was very kind and did respond quickly to send a repairman. I feel the apartment was very well furnished for our needs, it was clean, and we felt safe.The location was perfect. The owner let us keep our bags there on checkout day to accommodate our late tour schedule. Small problems , but they kind of added up.
Lori L.
Stayed 2 nights in May 2024