Luxury! Walk to Lake! Pet Friendly! Game Room! Hot Tub! Pool Table! Near Snow Summit!

Thank you so much for your thoughtful review! We’re glad the home was spacious and comfortable for your group and that you enjoyed the amenities, pool table, and convenient location. We appreciate you sharing the issues with the jacuzzi, outdoor lighting, and outlets—this feedback is very helpful and has been shared with our maintenance team for review. We’re happy to hear you still had a great stay and would love to host you again!

Dear Martha, We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourseleves in providing great customer service and we'd like to do the same for you. We want to make things right. Please give us a call email us and we will get back to you promptly. We look forward to hearing from you.

Hello James, Thank you for taking the time to leave us a 5-star review! We're so glad to hear that you enjoyed the home during your stay and we look forward to hosting you again in the future. Best Regards, Destination Big Bear

Hello Salma, Thank you for taking the time to write us a review. We are so happy to hear that this property 2 Coyotes Crossing was all you expected in a home and that you and your group got to enjoy their stay. It's our goal here at Destination Big Bear to provide the best service possible and is glad we were able to provide just that. We really apologize for the trouble you got with late check-out, But we like to inform unfortunately due to COVID-19 we require a 24 time gap between tenants. We were unable to grant a late check out due to this affecting another tenants time gap. Apart that hopefully you had a wonderful stay. Thank you, Destination Big Bear

Hello Mari, thank you for taking the time to leave us a review and give us feedback on the home as well as your stay. We are so happy to hear that this cabin was better than expected. Hopefully, you and your group were able to enjoy everything in Big Bear. We try to make your check-in and check-out process quick and simple. You also enjoyed our customer service provided by our company. It is our goal here at Destination Big Bear to make your stay as best as possible. Having a home that is in a good location as well as being clean and cozy sounds like the perfect vacation! We hope that some friendly yet competitive competition was going on in the game room. We apologize that the home was not cleaned properly before. This is not what we like to hear from our tenants, and not up to our standards. We will make note of the home not being properly cleaned and address it right away with our cleaning staff. We appreciate you addressing this. Kind Regards, Destination Big Bear

Hello Marlene, Thank you for taking the time to write us a review. We are so happy to hear that this property Grand Views was able to be enjoyed by everyone. Location is such an important factor in booking a property, glad you booked one in a perfect spot. We apologize for the cleaning procedure and your review has been brought up to the cleaner. Come back again, Destination Big Bear

Thank you so much for taking time to review your stay with us. We hope you were able to enjoy all that beautiful Big Bear has to offer. We are glad the property was large enough for your entire part. We're so happy to hear you will be coming back in the future! Kindest Regards, Destination Big Bear

Thanks for leaving us such a wonderful review. We love the Fox Farm area and this cabin is perfect for vacationers seeking pleasant and well-appointed accommodations. We hope to see you again and don't forget to take advantage of our return tenant discount.

Thank you for leaving such a nice review. We are glad that you and family loved our cabin! Our maintenance department has addressed the outlets which just required a quick breaker reset. Thank you, once again, for your kind words and if you come back to Big Bear, let us know so we can get your repeat tenant discount applied.