10/10 Excellent
Kayla R.
14 Apr 2024
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
House is clean, great location and spacious! Close to all Disney parks
We stayed 7 nights and enjoyed the Disney parks for 5. The house is close to all parks. We had 10 people and had plenty of room. The pool was hot and we did not pay for heated pool as it’s hot outside but I did notice the pool loses water and the hot tub drains into the pool so if you want to cool off go to the clubhouse pool. The clubhouse was nice and the pool was even better! I love everything about the house and location but the communication between the office and guard shack needs work! I sent a list of all 10 people staying and 1 persons name was spelled wrong
by the office which caused issues getting her car pass. The other persons name wasn’t even on the guard shack list so when he arrived at midnight he had issues as well! I had a copy of the list and this was the offices mistake! The office blamed the guard shack system and the guard shack said it was the office! Absolutely ridiculous that after driving several hours and arriving at midnight you have to deal with crap like that! We did extend our stay 1 night and had the same issue when going to get our new car passes. The overall property was amazing but the staff needs training on typing and communication! Giving the run around and playing the blame game instead of taking accountability is not a good look! If I were the owner of this property I would manage it myself!
Kayla R.
Stayed 7 nights in Apr 2024