2/10 Terrible
Heidi M.
15 Apr 2024
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Dirty, old and missing a washing machine
First, the communication with the person managing this property was ridiculous. He constantly wanted updates on whether we were still coming (we already paid) and what time but when I had a question, he would take forever to answer. I specifically chose this property bc it stated all over the description that it had a washing machine. We are traveling light and Florence was the halfway point where we would need to do laundry. When I got there, there was clearly no washer. All I got from the manager was "Ok, I'll let managment know" and he referred me to a wash and dry place on the next street. I spent 30 Euro and 3 hours of my time doing laundry in a laundromat with no offer of compensation or an apology. VRBO didn't care either. The place is awful. The futon sofa cannot support a person as it tilts to the right. The shower doesn't drain and you will be standing in 6 inches of water in a very short time. There is mold and dust everywhere and the blankets are extremely old and piling. There are no convenient outlets and the curtains don't close all the way. Also, you are right above the front door and will hear banging every single time someone comes in to the building. We barely got any sleep. Do yourself a favor and stay anywhere else.
Heidi M.
Stayed 3 nights in Apr 2024