2/10 Terrible
Lucy M.
1 Nov 2023
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Avoid - filthy house and owner lies
My parents arrived first for a weekend away for my sister's 40th Birthday. They walked in and instantly knew the house was filthy. The floors were covered in dirt and my Mum found mould in the fridge and mouse droppings in a cupboard in the kitchen. She spent three hours cleaning the kitchen, downstairs toilet and as much of the bottom floor as she could. The lady who was cleaning the house was there when my parents arrived. She said she'd been told to do 4 hours so had concentrated on the upstairs and didn't realise how bad it was. She said my Mum shouldn't have to do what she was doing and she would speak to the owner as she was only cleaning it as a favour as the normal cleaner was away. The owner never contacted us. There was broken glass behind the bin in the kitchen, one of the dining room chairs was ripped, the whole place was filthy and covered in cobwebs.There were no towels placed out for us, when we found them they were very old and some had bleach marks on them. There were no hand towels in the bathroom downstairs or in the kitchen, only one tea towel. The pans were all filthy and the oven trays were so disgusting we couldn't use them. I could go on. The family bathroom upstairs smelled foul, to the point it made my Mum feel sick and actually made her ill.She spent two days with a migraine and vomiting.I complained about the house and the owner lied and said it wasn't dirty at all and his cleaner had come back, which she had not.I have pictures to back up my story
Lucy M.
Stayed 3 nights in Aug 2023
