4/10 Poor
Den W.
5 Dec 2019
Liked: Location
Disliked: Check-in, communication, listing accuracy
My first ever negative review
I have stayed in Los Gigantes in apartments many times over 10 years and never written a negative review on any of them. There may have been some issues, but helpful owners/ agents always sorted them.
This Apartment looks great in the photos and should be an excellent venue. It is let down by the following:
1. It is tired and neglected and the owner has not invested in it. The most obvious example is the patio furniture which even the agent apologised for and said ‘they had asked the owner to replace it’. The photos attached show the state of the chairs. Also, one of the toilets stopped flushing and needed repairing.
2. There is no thought for the needs of the holiday renter. Unlike many apartments, there is no small pack of basics on arrival.( we were actually kept waiting half an hour after the 3pm stated tIme so the cleaners could finish, not a good start). There are no tea towels, washing up liquid, dish cloths, floor cleaner and all the everyday consumables you need in the kitchen.
3. I had requested when booking for an extra sun lounger, as I’d seen in the photos only one. This had not been acted on and when I made a fuss the agent/ owner came back with a very defensive and negative response. In a word “ This is what you hired, take it or leave it”. I was offered a refund less two days hire if I didn’t like it.
For these reasons this large and potentially very nice apartment is not one I would recommend.
