R& M Ward
Pool / Spa
Check-in: 2:00 pm
Check-out: 10:00 am
This is not a party house. Instant eviction on noi
Smoking outside only
No pets allowed due to our family of water dragons
Great family home
All visitors to depart by 10.30 pm please.
No refunds for cancellations made after payment is made
Not as close to beach as thought
Thank you for your brief review Susan. Had you read the advert, and the info all guests receive before their arrival, you would have seen the beach was 3 km's away. I Most guests appreciate just how close we are to everything. I guess one cannot always please.
Xmas stay at Lil Buena
The villa is a good location for visits to beaches and great for shopping, especially Pac Fair. It has plenty of space, both indoors and outside with a large pool.
The interior requires updating with some items showing their age, eg. chipped tiles and dented fridge. The DVD player didn't work. Upon arrival we spent 2 hours generally cleaning work surfaces, tabletops and tiled floors as they were smudged or sticky and the barbecue had been left in a bad state by the previous occupants. This too needs replacing as it is severely rusted in places.
Having said all that, once we had cleaned up, our 2 week stay was great and the whole family had a great Xmas together.
Ross and Mallee were always very quick to respond to any queries we had and the size of the villa meant everyone had their own space.
Many thanks for your review Kevin. I will certainly be chatting to Deborah about any dusty surfaces, you should have phoned her and got her around to do her job, that is what we employ her for.
Anyway you were a lovely guest, and you are welcome back anytime.
Holiday Home in Gold Coast
Unfortunately the start of our holiday has marred the whole holiday that we spent in the Gold Coast.
No correspondence regarding, address & key code, just a vague directions to get there with the wrong street number.
Once we were able to gain entry (remember weve already missed a day) the home was clean & tidy. We spent a lot of money buying mosquito repellents inside & outside the home by the pool however still eaten alive. Appreciate the owners opened up the 4th bedroom & still refunded the day lost but would never return there again due to the initial start. Far too stressful in the beginning as we had guests arriving for a party & no place to go until we were contacted.
Mary, I don't know how many more times I can apologize to you. We tried to do the right thing by you, as you have stated in your review. Mistakes happen, we were very ill, but you know this already.
In regards to a party, we would have appreciated you asking if we had any objections to this. One doesn't rent a house to have a party without asking the host first. That alone, is very disappointing.
Location location location
Perfect place to stay. Boys enjoyed the fishing on the private jetty and the pool was lovey and relaxing. It’s all about the location and this place has it!!
Thank you Mandy for your lovely review. So glad you enjoyed your stay. Remember, you are always welcome back.
Merry Christmas, to you and your family.
Good location very close to everything the house let our needs
House in a nice location the new sunroom is a nice place to have breakfast suited our needs would stay again
Thank you so much for your review.
Great family holiday
The house was perfect for the eight of us. The kids enjoyed exploring around the house & the pool. Great to have 2 living rooms - plenty of space for everyone. The house was well appointed with anything we needed. The cleaners also indicated that should we have needed anything they would be there to help. We didn't need anything else. Plenty of linen & towels etc. Kitchen had all that we needed also. Location was lovely & quiet & quite close to Broadbeach facilities.
There were a couple of maintenance issues, but nothing that spoilt our holiday.
We would definitely stay again.
Thank you so much Glenda for your lovely review, we very much appreciate it.